topic Re: Snapshot rather than recording in Arlo Pro 5S 2K

Snapshot rather than recording

TetrisKeyring — Tue, 14 May 2024 02:29:59 GMT

I have 3 Pro 5 cameras. All were working fine until the outage last week. Since then one of the cameras keeps taking snapshots rather than recording video. Seems to be at night when it’s dark. Others cameras working okay. Anyone any ideas

Re: Snapshot rather than recording

StephenB — Tue, 14 May 2024 11:01:13 GMT

@TetrisKeyring wrote:

I have 3 Pro 5 cameras. All were working fine until the outage last week. Since then one of the cameras keeps taking snapshots rather than recording video. Seems to be at night when it’s dark. Others cameras working okay. Anyone any ideas

It's in a low power mode, so try charging it.

Re: Snapshot rather than recording

Nickvandy — Wed, 30 Oct 2024 00:15:03 GMT

What about when they were charged to 100% and still stuck in snapshot?

2 x Arlo Essential.

Re: Snapshot rather than recording

BrookeN — Wed, 30 Oct 2024 14:14:13 GMT

Have you checked routines ~ modes to make sure that take video is toggled on?

Re: Snapshot rather than recording

MelisaS — Tue, 26 Nov 2024 20:18:53 GMT

I have the same problem with one camera taking snapshots after being in low power. Checked routines and video is toggled on now and still not working.

Re: Snapshot rather than recording

Nickvandy — Tue, 26 Nov 2024 20:32:32 GMT

I did end up fixing this. I believe I had to reset the entire system and maybe resync the camera. I can’t recall at all.

Re: Snapshot rather than recording

RhinaGuzman — Tue, 03 Dec 2024 17:20:24 GMT

I had the same issue after it went dead for not charging it on time. I went to the Arlo dashboard, clicked on the device then clicked on “restart” at the bottom in red. That fixed it for me 🤗 Hope yours get fixed soon, it was annoying me so bad to only see the snapshots.

Re: Snapshot rather than recording

MelisaS — Wed, 04 Dec 2024 16:38:21 GMT

Thanks - I did try that as a last resort and it worked! it was easy to do via the app.