topic Re: VMB4540 will not connect to network in Arlo Pro 5S 2K

VMB4540 will not connect to network

WW1776 — Tue, 15 Oct 2024 19:01:03 GMT

I am trying to connect a VMB4540 Hub to my network to add additional cameras, Arlo Pro 2's. My current Base Station VMB4000, has been up and running for years without any issues. Can these two items run together or will I always run into connectivity issues. My PC will not find the VMB4540.

Re: VMB4540 will not connect to network

StephenB — Tue, 15 Oct 2024 20:59:51 GMT

@WW1776 wrote:

My PC will not find the VMB4540.

Are you seeing it in your router's attached device list?

Re: VMB4540 will not connect to network

WW1776 — Wed, 16 Oct 2024 00:55:38 GMT

Yes it's there.

Re: VMB4540 will not connect to network

WW1776 — Wed, 16 Oct 2024 23:28:22 GMT

I explained this incorrectly. The VMB4540 is listed in my network list but the Arlo app can't find it to add to my devices.

Re: VMB4540 will not connect to network

StephenB — Thu, 17 Oct 2024 00:51:25 GMT

@WW1776 wrote:

I explained this incorrectly. The VMB4540 is listed in my network list but the Arlo app can't find it to add to my devices.

Is this a used smarthub? Or a new one?

Have you tried using a PC (my.arlo.com)?

Re: VMB4540 will not connect to network

WW1776 — Thu, 17 Oct 2024 02:55:23 GMT

This is a brand new smarthub purchased from Arlo and I am running everything on a PC. The VPN is also turned just for good measure.

Re: VMB4540 will not connect to network

StephenB — Thu, 17 Oct 2024 13:39:09 GMT

@WW1776 wrote:

The VPN is also turned just for good measure.

Turn if off during the install. It gets in the way of discovery.

Re: VMB4540 will not connect to network

WW1776 — Thu, 17 Oct 2024 15:11:23 GMT

I've tried the VPN on and off. Same results, no connection.

Re: VMB4540 will not connect to network

StephenB — Thu, 17 Oct 2024 16:12:46 GMT

@WW1776 wrote:

I've tried the VPN on and off. Same results, no connection.

Did you also try the phone app?

Re: VMB4540 will not connect to network

WW1776 — Thu, 17 Oct 2024 16:42:50 GMT

No, that didn't work either. Used the app on my Android phone, VPN off. The smarthub has a blue light showing.

Re: VMB4540 will not connect to network

StephenB — Thu, 17 Oct 2024 17:09:13 GMT

@WW1776 wrote:

No, that didn't work either. Used the app on my Android phone, VPN off. The smarthub has a blue light showing.

I'm tagging the mods - @BrookeN , @JamesC , @ShayneS - as they can create a support ticket on your behalf.

Another path is to exchange the smarthub with the seller.

Re: VMB4540 will not connect to network

WW1776 — Thu, 17 Oct 2024 21:35:38 GMT

StephenB,

Thank you for your time and advice, and for moving this along.

Re: VMB4540 will not connect to network

BrookeN — Fri, 18 Oct 2024 14:19:29 GMT

I have created a ticket for support to reach out to you regarding your VMB4540. Support will reach out to you as soon as possible.