topic Stuck and NO support from Arlo in Arlo Pro 5S 2K

Stuck and NO support from Arlo

amorteguy — Fri, 04 Oct 2024 20:16:54 GMT

I have been asked to assist in setting up access to cameras that were previously installed. However, I cannot get access because the cameras have been set up by an employee who died. I cannot get a verification email to go through on the deceased person's email nor my email, so I am completely stuck and there seems to be no support from Arlo. Everything is automated and none of the automated support helps at all to fix this situation.

How does one reach support so I can access these cameras? We have spent a lot of money on Arlo cameras and it is ridiculous that we can get no support.

Re: Stuck and NO support from Arlo

StephenB — Fri, 04 Oct 2024 20:55:44 GMT

@amorteguy wrote:

How does one reach support so I can access these cameras?

I'm tagging the mods - @JamesC , @BrookeN , @ShayneS . They can create a support request on your behalf.

Re: Stuck and NO support from Arlo

BrookeN — Mon, 07 Oct 2024 19:39:06 GMT

I have reached out to support regarding the concerns listed above. Support will be reaching out to you as soon as possible.