topic Re: Solid Amber light on Pro 5S - Help in Arlo Pro 5S 2K

Solid Amber light on Pro 5S - Help

Krhyme — Mon, 16 Sep 2024 15:04:29 GMT

Hi,

My New Pro 5S 2k camera has been working fine the past few days, and is still working fine. However, I noticed the camera has a solid amber light. It is plugged into power and usually shows a blue LED - not sure why it is solid Amber.

We restarted the camera, powered on/off, still solid amber.

After checking the Arlo guides, apparently there is no solid Amber indicator for the Pro 5S 2k according to Arlo's own guides!! So not sure what this means.

Can anyone advise what is the solid Amber LED indicating?

Re: Solid Amber light on Pro 5S - Help

Krhyme — Sun, 22 Sep 2024 07:53:03 GMT

Can I get any support here please??

Re: Solid Amber light on Pro 5S - Help

StephenB — Sun, 22 Sep 2024 11:18:00 GMT

@Krhyme wrote:

Can I get any support here please??

I don't know what the solid Amber LED signifies either.

You could try Arlo support if you have a subscription or if the camera is under warranty.

You could try doing a hardware reset. If that works, then remove the camera from the account and then add it back.

To do the hardware reset, you remove the camera from the housing, and hold down the sync button inside until the camera LED flashes amber (about 15 seconds).

Note I am suggesting leaving the camera in the account until you know if the reset works. That would let you reach out to Arlo support (since that is difficult if the camera isn't listed).

Re: Solid Amber light on Pro 5S - Help

ShayneS — Mon, 23 Sep 2024 20:29:11 GMT

Hi @Krhyme

If you remove the device from your app and reinstall the camera, this behavior with the Amber led should be eliminated.

Re: Solid Amber light on Pro 5S - Help

ShayneS — Mon, 23 Sep 2024 21:56:58 GMT

Another question if you don't mind, is the device permanently connected to a power source & Is it deployed indoor or outdoor?

Thanks