https://community.arlo.com/t5/Arlo-Pro-5S-2K/Bad-video-quality-2k-is-not-2k/m-p/2413811#M2874 <P>Please contact support. Within the app on your mobile device click on the silhouette on the top left ~ support center ~ the device that you are needing assistance with then choose the behavior you are seeing.</P> Fri, 16 Aug 2024 16:19:53 GMT BrookeN 2024-08-16T16:19:53Z https://community.arlo.com/t5/Arlo-Pro-5S-2K/Bad-video-quality-2k-is-not-2k/m-p/2413193#M2849 <P>Very pixelated video quality. Settings is set to best quality, internet speed is 200mps up 20mps down on both 2.4ghz and 5ghz. Video is zoomed all the way out. Reviews of this camera seem different quality, have I been sold fakes? I'm about to return and buy different brand.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000020654.jpg" style="width: 2316px;"><img src="https://community.arlo.com/t5/image/serverpage/image-id/430060iB50E6B3976A77669/image-size/medium?v=v2&amp;px=400&amp;whitelist-exif-data=Copyright" role="button" title="1000020654.jpg" alt="1000020654.jpg" /></span></P><P> </P> Mon, 12 Aug 2024 21:31:19 GMT https://community.arlo.com/t5/Arlo-Pro-5S-2K/Bad-video-quality-2k-is-not-2k/m-p/2413193#M2849 Olra2012 2024-08-12T21:31:19Z https://community.arlo.com/t5/Arlo-Pro-5S-2K/Bad-video-quality-2k-is-not-2k/m-p/2413811#M2874 <P>Please contact support. Within the app on your mobile device click on the silhouette on the top left ~ support center ~ the device that you are needing assistance with then choose the behavior you are seeing.</P> Fri, 16 Aug 2024 16:19:53 GMT https://community.arlo.com/t5/Arlo-Pro-5S-2K/Bad-video-quality-2k-is-not-2k/m-p/2413811#M2874 BrookeN 2024-08-16T16:19:53Z