topic Re: Arlo Pro 4 Spotlight Cameras in Arlo Pro 5S 2K

Arlo Pro 4 Spotlight Cameras

Beatriz51 — Sun, 11 Aug 2024 00:07:13 GMT

We are having a problem with the videos, when I go through each video the camera takes that day. I click on manage events and proceed to check off the videos I viewed and don't need to save. Problem is that the video does not delete and if it does it's a delayed reaction, it deletes only two at a time or not at all. Not sure what to do about this ongoing problem, anyone experience this?

Re: Arlo Pro 4 Spotlight Cameras

jguerdat — Sun, 11 Aug 2024 14:18:43 GMT

To be clear, you're not only selecting videos but also the trashcan icon, right? Have you rebooted the phone and reinstalled the app as well as trying a different device? What happens if you use the web client (my.arlo.com) to do this?

Re: Arlo Pro 4 Spotlight Cameras

Beatriz51 — Mon, 12 Aug 2024 22:09:42 GMT

Yes, I am selecting the videos and using the trash can icon. They are not deleting or very slow to delete, at times I can only delete two at a time. I will have my son reinstall the app, thank you. I'll see if that works, which I hope it does.

Re: Arlo Pro 4 Spotlight Cameras

BrookeN — Mon, 19 Aug 2024 14:40:17 GMT

Are you still seeing this same behavior?