topic Re: Sound detection disabled but still recording in Arlo Pro 5S 2K

Sound detection disabled but still recording

montyfabio — Wed, 31 Jul 2024 11:45:00 GMT

Hi,

i have 4 arlo pro 5

i disabled audio detection from the active routine from all 4 cameras but i still have feed full of audio recording, where am i wrong?

Re: Sound detection disabled but still recording

ShayneS — Fri, 02 Aug 2024 15:13:18 GMT

Hi @montyfabio

May I ask which troubleshooting steps you have tried so far? I don't want to suggest anything you have previously performed.

Re: Sound detection disabled but still recording

montyfabio — Fri, 02 Aug 2024 15:22:09 GMT

I've temporarily solved it switching to "Arm Home" mode.. it seems that in that mode the audio detection off actually works..

i haven't had many trubleshooting.. i turned on audio detection and saved.. turned off again and saved.. i turned off microphone on the camera settings.. but seems that in "arm away" audio detection is always working.. in "arm home" it works as i want

Re: Sound detection disabled but still recording

ShayneS — Fri, 02 Aug 2024 16:06:25 GMT

@montyfabio

Can you PM me with the last 4 digits of the serial number on the cameras showing Audio recordings in your feed as well as a screenshot of the Audio clips in the feed?

Re: Sound detection disabled but still recording

ShayneS — Tue, 06 Aug 2024 22:41:57 GMT

Thanks for the info @montyfabio

I notified the appropriate teams and I will reply back with more info as soon as possible.

Re: Sound detection disabled but still recording

ShayneS — Tue, 06 Aug 2024 23:04:34 GMT

Do you have Smart/Co enabled for these devices?

https://kb.arlo.com/000062224/What-is-the-Arlo-Smoke-and-CO-Alarm-Detection-feature-and-how-do-I-set-it-up

Re: Sound detection disabled but still recording

montyfabio — Wed, 07 Aug 2024 02:38:17 GMT

Yes.. i found that menu.. maybe it's that "other sound"?..

Gosh is a very hidden menu I would never found it without a guide..

I try deactivating it

Re: Sound detection disabled but still recording

ShayneS — Wed, 07 Aug 2024 14:25:17 GMT

@montyfabio Turning this off should alleviate the symptom your experiencing.

Re: Sound detection disabled but still recording

montyfabio — Fri, 09 Aug 2024 10:17:47 GMT

yes, it solved the problem

Re: Sound detection disabled but still recording

ShayneS — Mon, 12 Aug 2024 17:37:09 GMT

Thanks for the update.