topic Re: No recording but smart hub is enable in Arlo Pro 5S 2K

No recording but smart hub is enable

Kenny7522 — Sun, 28 Jul 2024 20:29:46 GMT

Hi,

I am a new user and using

Camera: Pro5

Smart hub: VMB4540

USB: SanDisk 512GB Ultra Fit USB 3.2 Flash Drive

Subscription: No

The camera and smart hub connected to wifi.

Smart hub record locally.

storage status is good.

Port forwarding is enabled and available.

Camera has notifications when motions detected in Arm mode.
But there is no recording.

Nothing in Feed.

Even I tried to reinstall all the app, camera and smart hub.

it still can not record any video.

Anyone can help me?

thank you so much.

Kind regards,

Kenny

WLynne — Sun, 28 Jul 2024 21:32:08 GMT

Hi, You might want to check out the board noted below.

StephenB — Sun, 28 Jul 2024 22:52:05 GMT

@Kenny7522 wrote:

Camera has notifications when motions detected in Arm mode.
But there is no recording.

Nothing in Feed.

Local recordings are not shown in the Feed.

To see them you need to

@Kenny7522 wrote:

Port forwarding is enabled and available.

There is a bug in the iOS app, so port forwarding won't actually work with iPhones and iPads. It will work with Android.

Kenny7522 — Mon, 29 Jul 2024 17:49:14 GMT

Thank you WLynne.

it looks messy in Pro5.

Kenny7522 — Mon, 29 Jul 2024 17:52:56 GMT

Thank you StephenB,

In storage settings, there is 0 storage used in the USB disk.

I think the app has something problem? As the motion detection is work. But no video recorded.