topic Re: Activity Zone with arlo Pro 5S 2K camera connected to arlo Pro SmartHub VMB4540 in Arlo Pro 5S 2K

Activity Zone with arlo Pro 5S 2K camera connected to arlo Pro SmartHub VMB4540

leung1007 — Fri, 12 Jul 2024 12:51:17 GMT

Hi,

I have a arlo Pro 5S 2K camera with firmware 1.040.28.7_93_caa9491 connected to arlo Pro SmartHub VMB4540r4 with firmware 1.24.0.1_1528_8938370.

The arlo Pro 5S 2K camera is able to detect motion, record the video and save it to the arlo Pro SmartHub VMB4540r4 when I am not setting any Activity Zone to the camera.

However, after I setup the Activity Zone on the camera, it stop recording. No more video saved to the arlo Pro SmartHub VMB4540r4.

Re: Activity Zone with arlo Pro 5S 2K camera connected to arlo Pro SmartHub VMB4540

jguerdat — Fri, 12 Jul 2024 13:02:09 GMT

That's a bit odd but first do you have a subscription for the camera? Check Settings, Home, Subscription.

Re: Activity Zone with arlo Pro 5S 2K camera connected to arlo Pro SmartHub VMB4540

leung1007 — Fri, 12 Jul 2024 13:35:03 GMT

According to the KB, arlo Pro 5S can connect to continuous AC power to use Activity Zones even I am not subscribed to an Arlo Secure plan

https://kb.arlo.com/000062938/What-are-Arlo-Activity-Zones-and-how-do-I-create-them-Arlo-Secure-4-0

Re: Activity Zone with arlo Pro 5S 2K camera connected to arlo Pro SmartHub VMB4540

jguerdat — Sat, 13 Jul 2024 13:28:19 GMT

True enough. @JamesC , @ShayneS , @BrookeN can you verify whether this is true?

Re: Activity Zone with arlo Pro 5S 2K camera connected to arlo Pro SmartHub VMB4540

StephenB — Sat, 13 Jul 2024 14:40:13 GMT

@leung1007 - maybe try setting the activity zone to cover the entire field of view, and see if that also blocks all recording.

Re: Activity Zone with arlo Pro 5S 2K camera connected to arlo Pro SmartHub VMB4540

BrookeN — Mon, 15 Jul 2024 21:01:19 GMT

This is correct. If it is wired it will work without a subscription.