https://community.arlo.com/t5/Arlo-Pro-5S-2K/quot-Customer-Service-quot-and-the-elusive-next-level-team/m-p/2407819#M2461 <P>It's been 5 days, countless chat messages and telephone calls and I'm continuously told that the next-level-team will contact me to process the RMA. Does anyone know how to arrange an RMA for replacement cameras?</P> Thu, 11 Jul 2024 06:24:09 GMT meybrucker 2024-07-11T06:24:09Z https://community.arlo.com/t5/Arlo-Pro-5S-2K/quot-Customer-Service-quot-and-the-elusive-next-level-team/m-p/2407819#M2461 <P>It's been 5 days, countless chat messages and telephone calls and I'm continuously told that the next-level-team will contact me to process the RMA. Does anyone know how to arrange an RMA for replacement cameras?</P> Thu, 11 Jul 2024 06:24:09 GMT https://community.arlo.com/t5/Arlo-Pro-5S-2K/quot-Customer-Service-quot-and-the-elusive-next-level-team/m-p/2407819#M2461 meybrucker 2024-07-11T06:24:09Z https://community.arlo.com/t5/Arlo-Pro-5S-2K/quot-Customer-Service-quot-and-the-elusive-next-level-team/m-p/2407943#M2475 <P>I have escalated your case to support. Please allow a couple days for support to reach out. If you do not hear from them by the beginning of next week, please reach back out to me and let me know.&nbsp;</P> Thu, 11 Jul 2024 17:01:45 GMT https://community.arlo.com/t5/Arlo-Pro-5S-2K/quot-Customer-Service-quot-and-the-elusive-next-level-team/m-p/2407943#M2475 BrookeN 2024-07-11T17:01:45Z