topic Uk in Arlo Pro 5S 2K

Uk

Geezerboy — Sun, 07 Jul 2024 15:24:51 GMT

Hi I need help with this one please, I have an Arlo subscription which has been running for over a year, when I took out this plan I was using the Arlo Pro 4s but due to a malfunction I sent the pro 4 back and bought the Pro 5 version. When I installed the new camera it automatically went to the free 3 month trial, now the 3 months trial has ended all the premium features I can’t use even though I’m still paying for the single camera subscription monthly? How come this new pro 5 camera doesn’t recognise I have an Arlo account and sync with it?

Re: Uk

jguerdat — Mon, 08 Jul 2024 13:31:25 GMT

It may depend one whether you're using a legacy subscription or a current one. I suspect you need to cancel the single camera subscription and add a new one that has the new camera selected.

Re: Uk

StephenB — Mon, 08 Jul 2024 13:41:44 GMT

@Geezerboy wrote:

When I installed the new camera it automatically went to the free 3 month trial, now the 3 months trial has ended all the premium features I can’t use even though I’m still paying for the single camera subscription monthly?

Does the subscription area show that you have a subscription with no camera in it?

If it does, can you manually add the Pro 5s to it?