topic Useless customer care in Arlo Pro 5S 2K

Useless customer care

SoniaMountain12 — Thu, 23 May 2024 12:59:16 GMT

I have being trying to contact Arlo about a payment taken twice their customer service care is none existent ! Is there no phone number anywhere 😡

Re: Useless customer care

BrookeN — Thu, 23 May 2024 13:57:07 GMT

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

Re: Useless customer care

SoniaMountain12 — Thu, 23 May 2024 16:37:31 GMT

Is there any chance an agent can email or call me this is ridiculous!

Re: Useless customer care

BrookeN — Wed, 29 May 2024 14:59:31 GMT

Did an agent reach out to you?

Re: Useless customer care

SoniaMountain12 — Fri, 31 May 2024 10:47:31 GMT

I am still no further forward, I tried to swap my subscription to my other camera as yet again my Arlo pro 5 broke so I tried to transfer the subscription to my other camera . In the past I have rang customer care to sort it out but now there seems no customer care number ? So somehow instead of transferring my old subscription I have been charged again but the price has now gone up to £44 that I simply cannot afford, my husband has just passed away after a 2 year battle with cancer where we have had to live off benefits, as I say I simply cannot afford it. All I want is my old subscription transferring until it ends then I will have to cancel.
kind regards

Sonia

Re: Useless customer care

BrookeN — Fri, 31 May 2024 13:49:47 GMT

First and foremost I want to extend my condolences for the passing of your husband. I will reach back out to support and have someone reach out to you.