Arlo Pro 5s won't connect to Xfinity Internet

Joe04 — Tue, 16 Apr 2024 06:17:33 GMT

Arlo Pro 5s camera won't connect to my wifi. I have xfinity internet. I have 4 other cameras that are connected and running without an issue. Arlo sent me a replacement camera due to defective Pro5s. I've gone through endless amount of techs and no one can figure it out. They blame my internet. I have turned of 5ghz and left 2.4 ghz on yet the app cannot find the camera but when i log in to my router i can see the camera connected to the internet. I even get a notification from xfinity saying a new device has connected. I don't know what else to do? anyone have suggestions or ideas that may help?

Re: Arlo Pro 5s won't connect to Xfinity Internet

StephenB — Tue, 16 Apr 2024 11:55:33 GMT

@Joe04 wrote:

I even get a notification from xfinity saying a new device has connected. I don't know what else to do?

A lot of folks here are saying they can't install using an iPhone 15. Is that the phone you have???

Have you tried using a PC (browsing to my.arlo.com)? You can install the camera from there.

Also, if you have a VPN running on the phone (or PC), make sure it is turned off during the camera install.

topic Arlo Pro 5s won't connect to Xfinity Internet in Arlo Pro 5S 2K

Arlo Pro 5s won't connect to Xfinity Internet

Re: Arlo Pro 5s won't connect to Xfinity Internet