topic Upgrade App - setting up 2 location using the same plan in Arlo Pro 5S 2K

Upgrade App - setting up 2 location using the same plan

PrebenRJ — Thu, 11 Apr 2024 19:54:24 GMT

Has for several years had 2 bases with 2 cameras each (pro3). The two bases are located at separate locations. So far, it has worked well to turn the two locations on and off separately.

One of my cameras doesn't work anymore, so I've replaced it with a new pro5. In order to link this camera, I was forced to upgrade my app to Arlo Secure. I have this subscription: Arlo Secure Multi Camera – Denmark.

Is it true that I can no longer set up the two locations separately, and give control access separately? I want to be able to see them as two independent installations, where I can give some family members access to one house, but not the other. How do I do that?

Re: Upgrade App - setting up 2 location using the same plan

StephenB — Fri, 12 Apr 2024 11:24:19 GMT

@PrebenRJ wrote:

Has for several years had 2 bases with 2 cameras each (pro3). The two bases are located at separate locations. So far, it has worked well to turn the two locations on and off separately.

One of my cameras doesn't work anymore, so I've replaced it with a new pro5. In order to link this camera, I was forced to upgrade my app to Arlo Secure.

If you choose to set up two locations in the app (one for each home) then you will need two subscriptions.

If you set up one location, then you only need one subscription. You can still choose what cameras you want to share with each family member. But the three modes (armed home, armed away, standby) affect all the cameras at both locations.

Re: Upgrade App - setting up 2 location using the same plan

PrebenRJ — Sun, 14 Apr 2024 07:00:46 GMT

Thank you very much for your reply – it was probably as I feared and seems like a step backwards. Do you know what happens if I assign a family member access to the two cameras at one location and they press Home / Standby – does it affect the other location's cameras that are under the same subscription plan?

Re: Upgrade App - setting up 2 location using the same plan

StephenB — Sun, 14 Apr 2024 12:19:38 GMT

@PrebenRJ wrote:

Do you know what happens if I assign a family member access to the two cameras at one location and they press Home / Standby – does it affect the other location's cameras that are under the same subscription plan?

Modes are per location - so if you set up two locations, they operate independently.

@PrebenRJ wrote:

seems like a step backwards.

I have two base stations and some directly connected cameras (all in one location). Manually controlling modes (and creating schedules) was a mess with my setup using Library. Controlling all the cameras at once is a lot simpler.

But IMO they clearly do need custom modes, and I also think it'd be better if they had a less expensive way to add a second location. Plus they need a simple way to integrate geofencing with scheduling.