topic Re: Sold in the Netherlands, not supported in Arlo Pro 5S 2K

Sold in the Netherlands, not supported

Edwin1970 — Sun, 31 Mar 2024 17:58:49 GMT

Just bought two pro 5 2 k ‘s. In the Netherlands, shipped by Arlo to the Netherlands. While trying to install and not having found the pro5 2k in the list in the app, support tells me (after being in the chat for half an hour, en that after searched for more then 1 hour) it is not supported by Arlo in the Netherlands. Even though the site of Arlo does not mention anything about this. And the ‘advice’ is to send it back and buy an Arlo 4 …. Bad communication and poor service.

Re: Sold in the Netherlands, not supported

ShayneS — Wed, 03 Apr 2024 20:26:00 GMT

Hi @Edwin1970

Thank you for informing me, I have escalated your case & someone from support will be reaching out to you as soon as possible. You can find your case number here: 43997235

Shayne

Re: Sold in the Netherlands, not supported

Edwin1970 — Thu, 04 Apr 2024 05:34:17 GMT

No one contacted me, and the case seems te be closed 🤷‍♂️

Re: Sold in the Netherlands, not supported

ShayneS — Thu, 04 Apr 2024 20:59:42 GMT

Hi @Edwin1970 I believe my team was able to connect with you to help resolve this by selecting the appropriate camera listed during onboarding.