topic Can't find products in the Arlo Secure app in Arlo Pro 5S 2K

Can't find products in the Arlo Secure app

shbyun — Tue, 02 Apr 2024 04:55:33 GMT

HI,

I purchased several Arlo products to test out its' features. However, I simply cannot find the product in the Arlo Secure app's device addition page.

The product I purchased are as follows:

- Arlo Pro 5S 2K

- Arlo Video Doorbell 2nd Gen

- Arlo Essential Indoor Camera 2nd Gen

I'm located in Republic of Korea(South). I have tried VPN, US play store accounts, iOS accounts locales, but the app just would not show those products I purchased. Is there any way to try these products here?

Thank you.

Re: Can't find products in the Arlo Secure app

StephenB — Tue, 02 Apr 2024 12:27:08 GMT

@shbyun wrote:

The product I purchased are as follows:

- Arlo Pro 5S 2K

- Arlo Video Doorbell 2nd Gen

- Arlo Essential Indoor Camera 2nd Gen

I suspect they aren't sold in Korea - which is why they aren't shown in the app.

If you can create a test account in the US (using a VPN terminating in the US), you should then be able to add the cameras to the test account. Note you only use the VPN to create the account. I think the payment method would also need to be US, so after the trial expires you might also need to add a US payment method.

Don't enter a home address when you set up the camera location. If you leave it out, you'll be able to set the timezone as desired. And a Korean address might also not work.

Re: Can't find products in the Arlo Secure app

shbyun — Tue, 09 Apr 2024 08:14:15 GMT

Worked like a charm! Thank you so much for your input!