topic Remove and Change Arlo Pro5 to another system in Arlo Pro 5S 2K

Remove and Change Arlo Pro5 to another system

Bill62 — Thu, 28 Mar 2024 05:47:06 GMT

I bought 4 Pro 5s for my daughter. I added them to her app but before she signed up for a subscription she decided she didn’t want them.
She removed them from the app, I did the 15 second reset but I can’t (no matter how many times I try) add them to my system.
We re-added one back to her system and then removed it via Arlo.com but no use!

I get to the QR code point and scan it successfully but the app can’t find the Arlo.
I've tried 2-5GHz.
Any suggestions?

Thanks.

Re: Remove and Change Arlo Pro5 to another system

ShayneS — Fri, 29 Mar 2024 00:01:50 GMT

Hi @Bill62

Is your phone connected to the same network you are trying to onboard the camera to? Have you tried installing via the web portal as well?

Re: Remove and Change Arlo Pro5 to another system

Bill62 — Fri, 29 Mar 2024 07:42:15 GMT

Phone is on the same network. I haven’t tried the on-line portal. I will but……