topic Re: “Add Device” is grayed out when trying to add another camera in Arlo Pro 5S 2K

“Add Device” is grayed out when trying to add another camera

jasocla1985 — Sun, 17 Mar 2024 17:30:57 GMT

I can’t add a new device. I logged out and back in. I updated the app.

ShayneS — Tue, 19 Mar 2024 20:28:01 GMT

Are you still experiencing this issue?

jasocla1985 — Tue, 19 Mar 2024 22:09:31 GMT

Yes I am. There is no add device button on the device tab. I confirmed with my company that I have admin rights.

ShayneS — Wed, 20 Mar 2024 00:16:37 GMT

The Primary account will need to be used to onboard any new devices.

StephenB — Wed, 20 Mar 2024 14:52:48 GMT

@ShayneS wrote:

@jasocla1985

The Primary account will need to be used to onboard any new devices.

Just want to add that a "friend" account with admin rights is not enough.