topic Re: Securelink wont connect in Arlo Pro 5S 2K

Securelink wont connect

Thenerd — Wed, 05 Jul 2023 20:17:01 GMT

I recently purchased a pro 5 camera and every time I try to pair it to secure link it doesn’t.

It'll flash blue lights, then flash Amber twice, and say it could not be paired to try again . I’ve done every type of troubleshooting I’ve removed Home security reinstalled removed pro 5 camera reinstalled reset my network deleted Arlo app reinstalled and nothing has seemed to work to get my Arlo pro 5 to connect to secure link

It’s connected to my 2G and 5G just not my secure link

Re: Securelink wont

jguerdat — Thu, 29 Jun 2023 12:55:32 GMT

Did you try what's suggested at the bottom of this link?

https://kb.arlo.com/000062866/How-do-I-pair-my-Arlo-Pro-5S-Camera-to-my-Arlo-Keypad-Sensor-Hub-using-Arlo-SecureLink

Re: Securelink wont

Thenerd — Thu, 29 Jun 2023 15:40:58 GMT

There’s no one option to toggle the secure link on or off just the device. So all I do is set up and has me click pair and I do and says try again so like I mentioned nothing works I’ve removed camera and home security and reinstalled and nothing

Re: Securelink wont

JamesC — Thu, 29 Jun 2023 16:35:15 GMT

We have a ticket open with the development team for this issue. The development team is currently investigating these reports. I will provide an update as soon as I know more.

JamesC

Re: Securelink wont

Thenerd — Fri, 30 Jun 2023 01:18:40 GMT

I received a call today from someone at arlo trying to help me but still no success to pair with secure link

Re: Securelink wont

Thenerd — Wed, 05 Jul 2023 19:37:00 GMT

Any resolution yet?

Re: Securelink wont

JamesC — Wed, 05 Jul 2023 20:16:38 GMT

Thenerd,

I do not have any updates at this time. The team is continuing to investigate the issue. I will post here as soon as I know more.

Jamesc

Re: Securelink wont

Thenerd — Fri, 21 Jul 2023 22:25:42 GMT

Any update?

Re: Securelink wont

JamesC — Mon, 24 Jul 2023 19:49:12 GMT

Thenerd,

The development team is continuing to investigate reports of this issue. I will provide an update when I have more information available to share.

Jamesc

Re: Securelink wont

Thenerd — Wed, 09 Aug 2023 02:38:54 GMT

It’s been about a month how has this not been resolved yet? You would think buying a upgrade would be better but it’s not

Re: Securelink wont

JamesC — Wed, 09 Aug 2023 22:16:52 GMT

Thenerd,

I've requested a status update on the ticket we have open on this issue. I will provide you with more information as soon as I hear back from the team.

JamesC

Re: Securelink wont

Thenerd — Sat, 09 Sep 2023 02:08:42 GMT

Any update yet?

Re: Securelink wont

JamesC — Mon, 11 Sep 2023 17:24:49 GMT

Thenerd,

I do not have new information at this time but the development team is actively investigating the ticket associated with this issue. I will post an update as soon as I hear more.

JamesC

Re: Securelink wont connect

Scojo — Thu, 12 Oct 2023 20:01:13 GMT

Hi,

Wondering if there was ever a resolution to the associated ticket?

I’m in exactly the same circumstance and unable to activate secure link between by 5s cameras and security system key pad. Both my products work independently, but I’ve had no luck getting secure link to work. I’ve also followed all the listed advice from Arlo (checking wifi, resets etc) with no luck.

Re: Securelink wont connect

JamesC — Thu, 12 Oct 2023 20:04:18 GMT

Scojo,

I've requested an update from the development team on this issue. I will provide more information as soon as I hear back.

JamesC

Re: Securelink wont connect

Thenerd — Thu, 12 Oct 2023 20:30:49 GMT

Still doesn’t work

Re: Securelink wont

Moseys — Sat, 04 Nov 2023 20:48:14 GMT

Mine is doing the same. Nothing works.

Re: Securelink wont

karenbobiv — Mon, 20 Nov 2023 19:15:09 GMT

Add me to the list of users who can't attach their Pro 5S to their keypad. I am setting this up on a storage unit and then will be away for a long time. Would hope the developers have sorted this out by now; months have gone by.

Re: Securelink wont

benjaminmiles — Tue, 21 Nov 2023 04:03:10 GMT

Same. I have never been able to secure link to connect, even when forcing everything over 2.4 GHz.

Re: Securelink wont

benjaminmiles — Sun, 14 Jan 2024 21:08:06 GMT

Any update? I have 3 x Pro 5s. All of them connected to a 2.4 GHz network for install. Keypad connected to the same 2.4 GHz network as well. I just reset all cams and tried again. I can add the devices, but secure link setup always fails. Help!