topic Pro 5S 2K app and manual in Arlo Pro 5S 2K

Pro 5S 2K app and manual

BGL24 — Fri, 09 Feb 2024 20:19:09 GMT

I recently purchased and had Pro 5S 2K cameras installed. I downloaded the Arlo app and printed a copy of the user's manual. The problem I'm having is that the app and manual don't sync. In other words, the manual says to go to a specific command on the app, but that command doesn't exist.

For example, on page 18 of the manual pertaining to Lower Power Mode, it says to Tap the Menu icon ... There is no "Menu" or "..." on the app. It is the gear icon that has to be tapped.

A second example. On page 40, Change motion sensitivity, step 5 says to Select Motion > Motion Detection Sensitivity. These commands do not appear on the app. It is Select Default Mode Settings > Motion Detection.

There are other examples, but you get the picture.

My question is, can either the app or the manual be updated so they sync and so the instructions in the manual can actually be found on the app?

Re: Pro 5S 2K app and manual

jguerdat — Sat, 10 Feb 2024 14:53:49 GMT

I did a quick Google search on "arlo pro5s manual" and came up with this one that refers to the user interface you're using:

https://downloads.arlo.com/en-us/support/docs/arlopro5/202-50038-01_Pro5_UM_2dec2022.pdf

The same one shows if I go to the Pro 5 support page and get the user documentation from there.

Re: Pro 5S 2K app and manual

StephenB — Sun, 11 Feb 2024 11:09:26 GMT

@jguerdat wrote:

I did a quick Google search on "arlo pro5s manual" and came up with this one that refers to the user interface you're using:

https://downloads.arlo.com/en-us/support/docs/arlopro5/202-50038-01_Pro5_UM_2dec2022.pdf

The same one shows if I go to the Pro 5 support page and get the user documentation from there.

Yes, and it does contain the errors that @BGL24 talks about. It would be good if it got updated.

Re: Pro 5S 2K app and manual

BrookeN — Tue, 13 Feb 2024 22:28:10 GMT

Thank you for bringing this to our attention, it is being looked into.

Re: Pro 5S 2K app and manual

JDK2 — Tue, 11 Jun 2024 17:53:34 GMT

The app doesn't match the current hardware either. It calls for the use of buttons that don't exist. And then the User Manual still doesn't match and it is written like one must install a base station when all the sales literature says that it isn't required. ARLO really needs to get its act together.

Re: Pro 5S 2K app and manual

BrookeN — Mon, 17 Jun 2024 16:49:39 GMT

Thank you, we appreciate you bringing this to our attention. It is being looked into.