topic Re: Pro 5 not live streaming and connectivity problems in Arlo Pro 5S 2K

Pro 5 not live streaming and connectivity problems

GVR4996 — Mon, 13 Nov 2023 23:37:14 GMT

Out of the blue two days ago my three Arlo Pro 5S 2K cameras started having multiple problems. Started with the inability to view live streams. From there it went on to connectivity problems then work its way onto saying certain cameras were offline.

I seem to have run across some information on the web stating that Arlo was having large scale problems as of late with the pro 5s and other cameras. It has been difficult to confirm and Arlo does not seem to have any information themselves stating as such.

Just curious if anyone else has been having these sorts of situations as of late.

Re: Pro 5 not live streaming and connectivity problems

jfencl — Mon, 13 Nov 2023 23:41:23 GMT

I'm having issues with mine as well. I can't view any live feeds on my dashboard.

I can see feeds from the Pro 3 one but not any of the Pro 5 cams.

Re: Pro 5 not live streaming and connectivity problems

Patmat439 — Tue, 14 Nov 2023 00:02:57 GMT

I too am having issues connecting to my four pro 5s cameras. I get notifications that they capture motion, but I can’t directly connect to them to live stream. I have tired rebooting my router and the devices themselves without success. I have also noted really bad battery drain the last day or so. Not sure what could be causing this.

Patrick

Re: Pro 5 not live streaming and connectivity problems

JamesC — Tue, 14 Nov 2023 00:07:23 GMT

We're currently investigating reports from some users experiencing issues onboarding and streaming new devices. For more information and updates, see here: https://status.arlo.com/

JamesC

Re: Pro 5 not live streaming and connectivity problems

Patmat439 — Tue, 14 Nov 2023 00:11:31 GMT

James

Thanks for the quick reply! Really appreciate it!

Patrick

Re: Pro 5 not live streaming and connectivity problems

GVR4996 — Tue, 14 Nov 2023 00:22:14 GMT

Thank you for the link James but unfortunately you mentioned that there is "more information and updates" but that is not the case on the link that you have posted. In fact it says there have been no issues reported today (11-13-23). Therefore there is no more information than what we have just talked about on this post. Thank you for your time.

Re: Pro 5 not live streaming and connectivity problems

jfencl — Tue, 14 Nov 2023 00:27:33 GMT

Yeah, I don't see anything about Pro 5 camera streaming on that page.

Re: Pro 5 not live streaming and connectivity problems

RangeWolf — Tue, 14 Nov 2023 01:09:57 GMT

I too am having the same problem. All 5 of my Pro 5S cameras are showing off line. I cannot connect to them through secure link and if I disable it and just use WiFi I still cannot connect to them to stream live. The other cameras that are not Pro 5S cameras are connected and live stream. I should add, I now cannot enable secure link on the cameras i disabled it on for testing. This means I essentially have no security cameras operational to watch the perimeter of my home.

Re: Pro 5 not live streaming and connectivity problems

dcdeforest — Tue, 14 Nov 2023 01:26:27 GMT

I am also experiencing problems with my Pro 5S 2K cameras. I switched to dual band (2.4 and 5ghz both available at my choosing) today in my household and reconnected the cameras. My indoor essential cameras and my doorbell connected fine, but my PRO 5S cameras are having issues, one connected to the internet but won't display live feed, the other just flat out won't be recognized.

Very frustrating, hoping for some word on this soon, I've been at this troubleshooting for two hours.

Re: Pro 5 not live streaming and connectivity problems

blinky100 — Tue, 14 Nov 2023 01:37:00 GMT

My pro 5 stopped working suddenly yesterday. Have tried resetting it multiple times and it won't connect to my phone after months of working fine....

Arlo Pro 5s no longer connecting

blinky100 — Tue, 14 Nov 2023 01:43:45 GMT

Very frustrated that my Arlo Pro 5s suddenly stopped working two days ago after only having it for a few months. I've tried a factory reset multiple times and removing then adding it back to my phone app. It is no longer showing up in my phone "no cameras were found".

This is garbage, this is the second Arlo product I've purchased that worked for a few months then died suddenly. Does anyone have a number I can call? Their online chat service is a joke. Does anyone have any recommendations for security cameras that actually work?

Re: Pro 5 not live streaming and connectivity problems

dcdeforest — Tue, 14 Nov 2023 01:44:28 GMT

I would also like to add when trying to remove the devices from my app to re-add them, it allows me to click the remove device button but they do not show removed my app. It's as if they're stuck there. I have tried connecting to the wifi, resetting the device, removing the device, etc. all to no positive result.

Re: Arlo Pro 5s no longer connecting

JamesC — Tue, 14 Nov 2023 01:50:46 GMT

We're currently investigating reports from some users experiencing issues onboarding new devices. For more information and updates, see here: https://status.arlo.com/

You can contact support by logging in to your Arlo app and navigating to Settings > Support. From there you will be presented with contact options.

JamesC

Re: Arlo Pro 5s no longer connecting

blinky100 — Tue, 14 Nov 2023 01:55:50 GMT

It's not a new device, it was working fine for months and now apparently it's a brick...

Re: Pro 5 not live streaming and connectivity problems

Joseph17 — Tue, 14 Nov 2023 02:51:32 GMT

Same problems here with my Pro 5S since yesterday. No live streaming function. Problem exists on any device that I usually use to view cams including android phone, chromebook and windows pc.

Tried the usual simple fixes today and nothing worked. Didn't want to reset / remove device but was planning to do so tomorrow. Apparently that don't work based on others comments.

Guess it's a wait and hope scenario again.

Re: Pro 5 not live streaming and connectivity problems

jfencl — Tue, 14 Nov 2023 03:06:03 GMT

@Joseph17 wrote:
Same problems here with my Pro 5S since yesterday. No live streaming function. Problem exists on any device that I usually use to view cams including android phone, chromebook and windows pc.
Tried the usual simple fixes today and nothing worked. Didn't want to reset / remove device but was planning to do so tomorrow. Apparently that don't work based on others comments.
Guess it's a wait and hope scenario again.

I wouldn't bother troubleshooting on your end. They've got something broken on their end.

Re: Pro 5 not live streaming and connectivity problems

jfencl — Tue, 14 Nov 2023 03:34:39 GMT

@jfencl wrote:
Yeah, I don't see anything about Pro 5 camera streaming on that page.

The page has been updated to include Pro 5 streaming.

https://status.arlo.com/?cid=a&cid=a

Re: Pro 5 not live streaming and connectivity problems

jfencl — Tue, 14 Nov 2023 04:15:36 GMT

3 of my cameras are connected to solar panels and were at 100% at sundown. They are now about to die because the batteries are drained. That's 4 hours of battery life.

Re: Pro 5 not live streaming and connectivity problems

ciarlatano — Tue, 14 Nov 2023 07:26:08 GMT

Having the same issues with Pro 5S. Unable to live stream, unable to make changes in settings and cameras randomly arm and disarm.

Re: Pro 5 not live streaming and connectivity problems

RangeWolf — Tue, 14 Nov 2023 11:27:54 GMT

Status page says everything is working but that is simply not the case. My Pro 5s cameras still do not live stream, won’t connect to the secure link, and drain battery in hours.