topic Re: Does the Pro 5S have Homekit support? in Arlo Pro 5S 2K

Does the Pro 5S have Homekit support?

jonathanw55 — Wed, 09 Aug 2023 20:15:40 GMT

Does the Pro 5S have Homekit support? If so, what is required?

Due to the EOL policy, I upgraded a couple of original Pro cameras and got the latest and greatest Pro 5S. I currently have a couple of Pro 3 cameras and an Essential Indoor camera tied to my Apple Homekit. However, I can't seem to get Homekit to recognize my Pro 5S.

Re: Does the Pro 5S have Homekit support?

JamesC — Wed, 09 Aug 2023 23:34:32 GMT

While we do plan to include HomeKit support for Pro 5 cameras in a future release, I do not have a date for that release at this time. Once more information is available, an announcement will be made.

JamesC

Re: Does the Pro 5S have Homekit support?

AndreaBBB — Fri, 18 Aug 2023 09:24:18 GMT

We got the exact same answer back in Nov 2022, 9 months ago. Having a plan to do something doesn't mean it will ever happen. Moreover, the support was already built into all the other cameras, it has been removed by purpose.

Re: Does the Pro 5S have Homekit support?

Kerbray — Sat, 09 Sep 2023 03:23:34 GMT

Hi @JamesC,

You've provided similar comments for the Arlo Wireless doorbell, which is now coming up to 2 years on similar threads.

Just checking whether this is indeed true, or simply another misleading statement from Arlo representatives which in turn has misled customers?

Homekit integration was the main reason for me upgrading to the Arlo Pro 5, and I want to ensure I can return these if Homekit is not planned for arrival in the next 6 months.

Re: Does the Pro 5S have Homekit support?

JamesC — Wed, 13 Sep 2023 16:56:55 GMT

We understand HomeKit integration for AVD2001 (Wire-free video doorbell) and Pro 5S 2K is a highly anticipated post-release feature for many Arlo customers. We expect HomeKit integration for both AVD2001 and Pro 5S 2K cameras to be available before the end of 2023. I will provide an update here on the community as we receive more information.

Thanks,

JamesC

Re: Does the Pro 5S have Homekit

Mflocks — Sat, 07 Oct 2023 11:03:15 GMT

So your press release A YEAR AGO! Said the same thing. You sold people cameras with the belief HomeKit support would be “early 23”. I would say you duped a lot of people. Concrete timelines are owed to your customers who you have mislead if I’m being nice. DO NOT BUY THESE PRO 5S cameras. Pro 4 cheaper and works with HomeKit.

CVR & HomeKit

MKwas9 — Fri, 10 Nov 2023 20:03:31 GMT

I bought a Pro 5S 2K (& Go2) camera to slowly move my home monitoring system from Nest after Google made a mess of a great product. I am very frustrated that the Pro 5S (& Go 2) do not have CVR or are compatible with Apple's HomeKit. I think I read (at purchase) those features would be available late summer or fall 2023. Yet here we are in November and no one at Arlo has any idea when (or if) those features will become available.

Does anyone have any insight? Is there a timeline to roll out those features? Or is it not going to happen?

Thank you

Re: Does the Pro 5S have Homekit support?

Mflocks — Sun, 12 Nov 2023 12:55:28 GMT

They have been saying coming soon for over 1 year FYI. Last November when the 5s was released they said the same thing. “HomeKit integration coming soon” yeah well NOTHING to date

Re: Does the Pro 5S have Homekit support?

Jgosselin — Tue, 28 Nov 2023 10:19:22 GMT

Hello,

We are almost end of 2023 and still no update as to when pro5 will be available on homekit. By the time it will be available on homekit, there might be better camera out there so please allow us to enjoy our cameras.

Re: Does the Pro 5S have Homekit support?

Mbambi28 — Thu, 30 Nov 2023 15:22:22 GMT

So what's the status on homekit ability for the 5s. It's the end of 2023 already!! smh

Re: Does the Pro 5S have Homekit support?

JamesC — Thu, 30 Nov 2023 19:48:13 GMT

HomeKit support for Arlo Pro 5S 2K cameras is currently slated for release in December. This will be made available via firmware update. An announcement will be made here on the community once the firmware is available.

JamesC

Re: Does the Pro 5S have Homekit support?

Jgosselin — Thu, 30 Nov 2023 23:47:27 GMT

Thank you for the quick response. I had to deal with customer service recently and i was very happy of the service resolution i received. Appreciated

Re: Does the Pro 5S have Homekit support?

MesjaTecrae — Sun, 10 Dec 2023 23:13:30 GMT

It's December now, I bought 2xNew Arlo Pro 5s last week, because one of my old Ultras - was stolen.

I realised when trying to add the 5S camera to HomeKit, that it was no longer possible and was actually incompatible. I was actually dependent on the original Ultra on the camera for automating actions through HomeKit.

Which firmware version now supports (going to support) HomeKit for the Arlo Pro 5S?

Re: Does the Pro 5S have Homekit support?

jonathanw55 — Mon, 11 Dec 2023 17:42:10 GMT

No luck yet. I was the original poster of this topic and have yet to be given a straight answer from Arlo. I’m very disappointed and feel like I wasted my money on the latest and greatest. You’d think that the newest camera in the Arlo family would at least have the capabilities that the previous versions have.

Re: Does the Pro 5S have Homekit support?

Mflocks — Mon, 11 Dec 2023 17:59:32 GMT

AMEN to that, it is an absolute joke that a new camera comes out that doesn't have the old technology incorporated. On top of that it's been over a year. A JOKE AT BEST

Re: Does the Pro 5S have Homekit support?

Canadensis — Mon, 11 Dec 2023 23:59:13 GMT

Excellent! That is very good news 😃

Re: Does the Pro 5S have Homekit support?

Canadensis — Tue, 12 Dec 2023 00:00:42 GMT

Why did you buy a product that didn't do what you needed it to do? I'm not really seeing how Arlo is the the bad guy here?

Re: Does the Pro 5S have Homekit support?

jonathanw55 — Wed, 13 Dec 2023 18:19:11 GMT

I mistakenly read that it was available for the Pro5S. Knowing that HomeKit access was available for every other Arlo product lead me to believe that what I had read was true. What is most disappointing with Arlo is that we have seen on multiple occasions that the ability would be available. Each of those months have passed. If you look at earlier posts in this thread, an Arlo rep last stated that Dec ‘23 would provide the availability. That was stated months ago. Dec ‘23 is half over now with no changes so far. I believe that all we ask for is to be upfront and honest. As a very long time and dedicated customer, I feel that I’m owed that.

Re: Does the Pro 5S have Homekit support?

Canadensis — Fri, 15 Dec 2023 15:39:04 GMT

The current firmware table lists a newer firmware version than my app lists, but the app says no update is available. The following firmware is listed in the table and is newer than on my cameras. What do I do?

1.040.28.7_93_caa9491”

Re: Does the Pro 5S have Homekit support?

Canadensis — Sat, 16 Dec 2023 01:03:39 GMT

Will the HomeKit firmware update be to the camera or to the base station?