topic Re: Connection in Arlo Pro 4

Connection

lindseyaconway — Tue, 11 Jul 2023 19:01:23 GMT

I recently got a Verizon for internet, it seems to be more of a hotspot Wi-Fi and now my cameras won't connect.

from what I've read, I now need to purchase a base station and Wi-Fi extender? Is that correct?

Re: Connection

ShayneS — Thu, 13 Jul 2023 18:14:06 GMT

Does the hotspot have the capability for external devices to connect to it? Do you have the network name and password?

Re: Connection

lindseyaconway — Thu, 13 Jul 2023 19:04:04 GMT

Yes, it has a place for a phone jack. And yes to the password and name, it's 5g

Re: Connection

ShayneS — Thu, 13 Jul 2023 20:23:57 GMT

Have you removed your camera from the app and re-onboard via the new hotspot?

Re: Connection

lindseyaconway — Thu, 13 Jul 2023 21:11:37 GMT

Yes, it would not recognize the hotspot on my app

Re: Connection

ShayneS — Thu, 13 Jul 2023 22:19:56 GMT

Is the network hidden? Were you able to find the network and enter the password etc. At which point did the onboarding process fail in the app?

Re: Connection

lindseyaconway — Thu, 13 Jul 2023 23:26:52 GMT

Yes, it found the network but when I scanned the QR code, after several minutes it said no cameras found.

Re: Connection

StephenB — Fri, 14 Jul 2023 15:44:15 GMT

@lindseyaconway wrote:

Yes, it found the network but when I scanned the QR code, after several minutes it said no cameras found.

Do you have punctuation/special characters in the network name or password?

If you do, then try removing them.

Re: Connection

lindseyaconway — Fri, 14 Jul 2023 15:55:46 GMT

No, there aren't any punctuation or special characters in the password.

Re: Connection

ShayneS — Fri, 14 Jul 2023 16:35:26 GMT

@lindseyaconway Do you happen to have the ability to change the WPA? If so we can try adjusting this to see if that helps. You can find more info here:

https://www.techtarget.com/searchmobilecomputing/definition/Wi-Fi-Protected-Access