topic Re: App in Arlo Pro 4

My arlo app hasn’t and won’t let me open it.

Lara82 — Mon, 24 Apr 2023 20:37:49 GMT

What’s up guys. My arlo app hasn’t and won’t let me open it. It’ll stay stuck in the Home Screen. I already updated the app, my phone, restarted phone and deleted and reinstalled app. No clue what’s going on. Please help and thank you

Re: App

StephenB — Mon, 24 Apr 2023 13:30:26 GMT

Try

restarting the phone
put it into airplane mode
launch the app

Take the phone out of airplane mode when you get the internet connection error on the app (and connect the phone back to your wifi).

That should let you log on.

Re: App

Scarlett21 — Thu, 25 May 2023 03:46:44 GMT

I tried this but didn’t work

Re: App

StephenB — Fri, 26 May 2023 11:21:33 GMT

@Scarlett21 wrote:

I tried this but didn’t work

Are you sure that both mobile data and wifi were disabled when you put the phone into airplane mode?

Re: App

Scarlett21 — Fri, 26 May 2023 12:42:29 GMT

It finally worked, thanks to your suggestion!!! So appreciate your guidance.

Re: App

Feoj — Tue, 04 Jul 2023 19:50:02 GMT

I can get the app to open on my phone but it won’t open on my wife’s phone. Hangs on Home Screen. I’ve turned on airplane mode, ensured data was off, but still not working. What can I do?

Re: App

JamesC — Thu, 06 Jul 2023 21:00:22 GMT

Feoj,

Remove and reinstall the Arlo Secure mobile app, then try the troubleshooting posted above. Does that resolve this behavior?

JamesC