https://community.arlo.com/t5/Arlo-Pro-4/Unable-to-access-cancel-my-subscription-Subscription-option-is/m-p/1919111#M9588 <P>I followed the instructions to cancel my subscription (Settings --&gt; Subscription --&gt; Cancel Subscription) but when I go to Settings, the Subscription option is greyed out and I can't click it and can't cancel. I also called the only phone number I can find (a 408 number found through my CC company) but it's just generic info and I can't get anyone live on the phone.</P><P>Please help. Thanks.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Arlo Subscription.jpg" style="width: 791px;"><img src="https://community.arlo.com/t5/image/serverpage/image-id/38423iE166AAEAB45350B0/image-size/large?v=v2&amp;px=999&amp;whitelist-exif-data=Copyright" role="button" title="Arlo Subscription.jpg" alt="Arlo Subscription.jpg" /></span></P> Wed, 28 Jun 2023 23:57:40 GMT JROS19 2023-06-28T23:57:40Z https://community.arlo.com/t5/Arlo-Pro-4/Unable-to-access-cancel-my-subscription-Subscription-option-is/m-p/1919111#M9588 <P>I followed the instructions to cancel my subscription (Settings --&gt; Subscription --&gt; Cancel Subscription) but when I go to Settings, the Subscription option is greyed out and I can't click it and can't cancel. I also called the only phone number I can find (a 408 number found through my CC company) but it's just generic info and I can't get anyone live on the phone.</P><P>Please help. Thanks.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Arlo Subscription.jpg" style="width: 791px;"><img src="https://community.arlo.com/t5/image/serverpage/image-id/38423iE166AAEAB45350B0/image-size/large?v=v2&amp;px=999&amp;whitelist-exif-data=Copyright" role="button" title="Arlo Subscription.jpg" alt="Arlo Subscription.jpg" /></span></P> Wed, 28 Jun 2023 23:57:40 GMT https://community.arlo.com/t5/Arlo-Pro-4/Unable-to-access-cancel-my-subscription-Subscription-option-is/m-p/1919111#M9588 JROS19 2023-06-28T23:57:40Z https://community.arlo.com/t5/Arlo-Pro-4/Unable-to-access-cancel-my-subscription-Subscription-option-is/m-p/1919151#M9592 <P>You see that Subscription is greyed out since that's just a separator for the menu. Click on the items below that to actually manage the subscription.</P> Thu, 29 Jun 2023 12:48:51 GMT https://community.arlo.com/t5/Arlo-Pro-4/Unable-to-access-cancel-my-subscription-Subscription-option-is/m-p/1919151#M9592 jguerdat 2023-06-29T12:48:51Z