topic Re: Change DNS to Open DNS in Arlo Pro 4

Change DNS to Open DNS

river343 — Sun, 25 Jun 2023 05:53:02 GMT

Does anyone have experience of changing the DNS on their router? I want to change the DNS to OpenDNS to block adult content however the arlo cameras were immediately knocked off the server and I could not reconnect them until I removed the DNS settings. I tried changing the wifi password/ restarting the router etc. Cannot find any other workaround. OpenDNS could not provide support as it is a free service.

My Reolink camera and all other devices had no issues and continued working as normal.

Thanks for your help

Re: Change DNS to Open DNS

StephenB — Sun, 25 Jun 2023 11:13:09 GMT

@river343 wrote:

OpenDNS could not provide support as it is a free service.

Possibly they are blocking connections to AWS. They do claim "free email support", so they should have given you some response.

Re: Change DNS to Open DNS

jguerdat — Sun, 25 Jun 2023 12:59:45 GMT

I have used OpenDNS for years with no issues. It may be worth rebooting the router and cameras (you may need to reinsert the batteries to do this).

Re: Change DNS to Open DNS

river343 — Wed, 28 Jun 2023 01:03:48 GMT

Thanks for your messages, I've now reset the cameras.

I'd tried restarting the router and resetting the cameras and removing the batteries several times. Today I found the router had another setting on the router that was overwriting the DNS settings I entered and directing to another DNS server. I'm not sure why this was affecting the Arlo cameras but hopefully they will remain working now. Something that does worry me - if there is a power cut or the router is turned off/on the cameras don't automatically reconnect when power is back on.. .

Re: Change DNS to Open DNS

jguerdat — Wed, 28 Jun 2023 13:37:08 GMT

They should automatically reconnect as long as they have power. However, it's a good practice to use a UPS for your modem and router (and hub if you have one) so they fly through most power outages. The cameras will then remain connected at all times and continue to record.