topic Re: Australia in Arlo Pro 4

Australia support

W8 — Tue, 13 Jun 2023 18:14:00 GMT

Tell your phone operators to sort there attitude out or I’ll put multiple bad reviews on every platform I can find, I’m calling from Western Australia on the 9/6/23 1:00pm
What a rude person that talked to me they got very angry I was just trying to no the status of the fault and if any progress had been made as we rely on your cameras a lot every day all day, we simply can not afford to have outages like this, we may be looking at other cctv products after this

Re: Australia

StephenB — Fri, 09 Jun 2023 10:51:47 GMT

@W8 wrote:

I’m calling from Western Australia on the 9/6/23 1:00pm

I suspect you weren't actually talking to Arlo.

Phone support is only available from 6 am to 6 pm US Pacific time. So your call would have been made after they are closed (8/6/23 10 pm US Pacific time).

Were you using the support area of the app? Or did you google a phone number?

Re: Australia

W8 — Fri, 09 Jun 2023 11:51:07 GMT

Yes support area of app it gave me the phone number to call

Re: Australia

ShayneS — Tue, 13 Jun 2023 18:13:42 GMT

Can you PM me with your case number?