topic Arlo Pro 4 Audio Issues in Arlo Pro 4

Arlo Pro 4 Audio Issues

Seandellison — Tue, 16 May 2023 19:30:18 GMT

My Arlo Pro 4 has audio when viewing the live feed, but no recordings have audio.

I have reset the device and removed it / re-added it, yet the issue remains. This occurs on the mobile and desktop version of Arlo Secure.
Any help would be greatly appreciated.

Re: Arlo Pro 4 Audio Issues

jguerdat — Wed, 17 May 2023 13:05:53 GMT

Have you checked the Audio Settings in the camera settings? I'm not sure they would affect recordings but it's worth checking anyways.

Re: Arlo Pro 4 Audio Issues

Seandellison — Wed, 17 May 2023 14:00:41 GMT

Yes, I have. The Microphone is on, Speaker is on, and Speaker Volume is set to 100%.

I have had these specific settings in place for almost two years, now. I have no idea how/why I am suddenly having audio issues.

Re: Arlo Pro 4 Audio Issues

jguerdat — Thu, 18 May 2023 12:26:22 GMT

Could be a faulty camera (mic circuitry died). You can try using Settings, Support (Center) to select your camera to see if official support can help. They won't be able to replace the camera but may have some clues.