topic Re: One Arlo pro 4 camera keeps going offline in Arlo Pro 4

One Arlo pro 4 camera keeps going offline

Vcat — Fri, 12 May 2023 16:47:40 GMT

I have 3 pro 4 cameras. They were all working great the first year. Now I keep having issues, one in particular goes offline frequently. After I take it down, remove battery, etc., it will work again. But my question is why does it keep happening- there’s no internet interference, etc. it’s problematic because we live hours away from this property. When the camera is offline, can I fix it remotely?

help please.

Re: One Arlo pro 4 camera keeps going offline

StephenB — Wed, 10 May 2023 17:04:12 GMT

@Vcat wrote:

I have 3 pro 4 cameras. They were all working great the first year. Now I keep having issues, one in particular goes offline frequently.

Try swapping the problem camera with one of the others. Then see if the problem moves with the camera, or stays at the location.

Re: One Arlo pro 4 camera keeps going offline

Vcat — Wed, 10 May 2023 17:30:09 GMT

Thanks Stephen. I already tried that and replaced a camera that seemed to have the same issue in that location. I have 2 cameras up because of that. It seems odd I'd have another camera be defective.

I also made sure the battery was fully charged so it's not that. The camera giving me the issue is outside a window probably less than 10 feet from the Arlo base.

Re: One Arlo pro 4 camera keeps going offline

lastname — Wed, 10 May 2023 21:08:23 GMT

I am having the same problem with a few cameras. I have factory reset all, added them back to the app. They work for a little while, and then they go offline. Super frustrating

Re: One Arlo pro 4 camera keeps going offline

ShayneS — Fri, 12 May 2023 16:49:24 GMT

Hi @Vcat

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.

Re: One Arlo pro 4 camera keeps going offline

ShayneS — Fri, 12 May 2023 16:49:43 GMT

@lastname

May I ask which troubleshooting steps you have performed so far? I don't want to suggest anything you have previously performed.

Re: One Arlo pro 4 camera keeps going offline

Vcat — Fri, 12 May 2023 18:11:34 GMT

I did ALL the steps listed in Arlo’s troubleshooting tips. However we live 3 hours away from the home I have the cameras at so it’s super frustrating that I can’t depend on them to work. When we were there last week, I switched cameras, totally charged batteries. It worked fine for about 3 days, then went offline, AGAIN.

Re: One Arlo pro 4 camera keeps going offline

ShayneS — Fri, 12 May 2023 18:30:44 GMT

@Vcat

Because you are remote, I would suggest contacting the support team when you are with the cameras for further trouble shooting. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.