https://community.arlo.com/t5/Arlo-Pro-4/Support-Case-43468461/m-p/1912917#M9034 <P>Jjoseph,</P> <P>&nbsp;</P> <P>A support agent has reached out with an update regarding your open support ticket. Please log in to your Arlo account and navigate to Settings &gt; Support to check the status of your case.</P> <P>&nbsp;</P> <P>JamesC</P> <P>&nbsp;</P> <P>&nbsp;</P> Thu, 11 May 2023 00:38:16 GMT JamesC 2023-05-11T00:38:16Z https://community.arlo.com/t5/Arlo-Pro-4/Support-Case-43468461/m-p/1912826#M9022 <LI-SPOILER>Good morning, you closed the support with my partner really fast and here I am as the primary account holder to have my issue solved. Please kindly check case number above. Thank you Joseph&nbsp;</LI-SPOILER> Wed, 10 May 2023 10:06:22 GMT https://community.arlo.com/t5/Arlo-Pro-4/Support-Case-43468461/m-p/1912826#M9022 JJoseph 2023-05-10T10:06:22Z https://community.arlo.com/t5/Arlo-Pro-4/Support-Case-43468461/m-p/1912917#M9034 <P>Jjoseph,</P> <P>&nbsp;</P> <P>A support agent has reached out with an update regarding your open support ticket. Please log in to your Arlo account and navigate to Settings &gt; Support to check the status of your case.</P> <P>&nbsp;</P> <P>JamesC</P> <P>&nbsp;</P> <P>&nbsp;</P> Thu, 11 May 2023 00:38:16 GMT https://community.arlo.com/t5/Arlo-Pro-4/Support-Case-43468461/m-p/1912917#M9034 JamesC 2023-05-11T00:38:16Z https://community.arlo.com/t5/Arlo-Pro-4/Support-Case-43468461/m-p/1912919#M9035 <P>Sorry I don’t find the message you are referring to&nbsp;</P> Thu, 11 May 2023 00:56:30 GMT https://community.arlo.com/t5/Arlo-Pro-4/Support-Case-43468461/m-p/1912919#M9035 JJoseph 2023-05-11T00:56:30Z