topic Re: Liverpool England in Arlo Pro 4 https://community.arlo.com/t5/Arlo-Pro-4/Liverpool-England/m-p/1912639#M9002 <BLOCKQUOTE><HR /><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/910348">@Clarkie28</a>&nbsp;wrote:<BR /> <P>&nbsp;can someone please confirm which model it is ?</P> <P>&nbsp;</P> <HR /></BLOCKQUOTE> <P>Method 1:</P> <OL> <LI>remove the camera from the housing</LI> <LI>remove the battery</LI> <LI>there will be a label insidel</LI> </OL> <P>Method 2:</P> <OL> <LI>go into the support area of the app</LI> <LI>select the camera</LI> <LI>scroll down to the bottom and look at the product field.</LI> <LI>Match the product info against list here:&nbsp;<A href="https://www.arlo.com/en-us/support/docs" target="_blank">https://www.arlo.com/en-us/support/docs</A></LI> </OL> Mon, 08 May 2023 17:52:19 GMT StephenB 2023-05-08T17:52:19Z Liverpool England https://community.arlo.com/t5/Arlo-Pro-4/Liverpool-England/m-p/1912615#M8998 <P>I think my camera&nbsp;A2X39A7BA20CC H9 is a pro 4 but I’m not sure, can someone please confirm which model it is ?</P><P>secondly, the above camera keeps going off line when using Arlo hub 4540. I am thinking of connecting it directly to an EAP225 which is connected to the same router but has a different LAN, that’s if it is a Pro4 camera?&nbsp;</P> Mon, 08 May 2023 14:25:26 GMT https://community.arlo.com/t5/Arlo-Pro-4/Liverpool-England/m-p/1912615#M8998 Clarkie28 2023-05-08T14:25:26Z Re: Liverpool England https://community.arlo.com/t5/Arlo-Pro-4/Liverpool-England/m-p/1912639#M9002 <BLOCKQUOTE><HR /><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/910348">@Clarkie28</a>&nbsp;wrote:<BR /> <P>&nbsp;can someone please confirm which model it is ?</P> <P>&nbsp;</P> <HR /></BLOCKQUOTE> <P>Method 1:</P> <OL> <LI>remove the camera from the housing</LI> <LI>remove the battery</LI> <LI>there will be a label insidel</LI> </OL> <P>Method 2:</P> <OL> <LI>go into the support area of the app</LI> <LI>select the camera</LI> <LI>scroll down to the bottom and look at the product field.</LI> <LI>Match the product info against list here:&nbsp;<A href="https://www.arlo.com/en-us/support/docs" target="_blank">https://www.arlo.com/en-us/support/docs</A></LI> </OL> Mon, 08 May 2023 17:52:19 GMT https://community.arlo.com/t5/Arlo-Pro-4/Liverpool-England/m-p/1912639#M9002 StephenB 2023-05-08T17:52:19Z