topic Re: Camera Hard to Remove from Plastic Housing in Arlo Pro 4

Camera Hard to Remove from Plastic Housing

rdgallo — Tue, 11 Apr 2023 13:03:54 GMT

I recently purchased 5 Arlo Pro 4 cameras. One of them is almost impossible to remove from the plastic housing to insert the battery. A couple of the others are a bit difficult to remove also. I am pushing the button on the bottom correctly, but on this one camera, I can hear the release click, but the camera does not pop out any at all. I have to use a plastic tool and spend about 15 minutes prying on the edges of the camera to get it out of the housing. Do any of you have this problem, and how do you get around it? Thanks!

Re: Camera Hard to Remove from Plastic Housing

StephenB — Wed, 12 Apr 2023 11:30:21 GMT

@rdgallo wrote:

I recently purchased 5 Arlo Pro 4 cameras. One of them is almost impossible to remove from the plastic housing to insert the battery. A couple of the others are a bit difficult to remove also.

Get some silicone grease and apply it to the O-ring.

Re: Camera Hard to Remove from Plastic Housing

rdgallo — Fri, 28 Jul 2023 21:22:28 GMT

I used silicone o'ring lube on the sticking cameras and that didn't help at all.

Re: Camera Hard to Remove from Plastic Housing

somiller — Sat, 28 Oct 2023 17:38:44 GMT

Same issue. Arlo sent a replacement housing that is just as difficult to remove.

Re: Camera Hard to Remove from Plastic Housing

jguerdat — Sun, 29 Oct 2023 14:30:33 GMT

It's the o-ring used for weathersealing. Use a light application of silicone grease on the ring to help it slide.

Re: Camera Hard to Remove from Plastic Housing

Joensuu — Sun, 21 Jan 2024 00:15:02 GMT

Clean inside of housing with warm water and paper tissue where it contacts the O-ring, and clean the O-ring itself. Then wipe a light coat of Vaseline to either the o-ring or the area just inside the housing where with which the o-ring comes in contact. Voilla!