topic Geofencing not changing mode in Arlo Pro 4

ALL Pro 4 Cameras not detecting motion

SteveB101 — Fri, 23 Jul 2021 16:27:59 GMT

I left home today and got the message that geofencing is in away mode. One hour later I returned and got the message geofencing is now in home mode. While I was gone the lawn maintenance guys cut the grass which in the past would have set off all the cameras if they had been armed. In this case I got no alarms. I've made no changes to the geo settings. Cameras are running 1.080.15.4_36_dd972e firmware. Any ideas?

Re: ALL Pro 4 Cameras not detecting motion

jguerdat — Sat, 24 Jul 2021 10:23:21 GMT

Connected to a base or hub or to your WiFi? Reboot the base/hub or reboot the cameras.

Re: ALL Pro 4 Cameras not detecting motion

SteveB101 — Sat, 24 Jul 2021 12:49:18 GMT

On Wifi. Just FYI, cameras arm on timer at night okay. Just won’t arm on away mode with geofencing. They worked two weeks ago. I’ll try the reboot. Thanks.

Re: ALL Pro 4 Cameras not detecting motion

SteveB101 — Sat, 24 Jul 2021 16:02:51 GMT

As suggested, I rebooted all cameras and still have same problem. I also deleted and added backed all geofencing info. Anyone else having same issue? You wouldn't realize you have this problem unless you happen to go to Arlo mode page on your iphone while in Geofencing away mode. In my case, all cameras are still showing unarmed. And I've verified that they really are unarmed.

Re: ALL Pro 4 Cameras not detecting motion

jguerdat — Sun, 25 Jul 2021 14:43:59 GMT

Have you rebooted the phone and reinstalled the app?

Re: ALL Pro 4 Cameras not detecting motion

SteveB101 — Sun, 25 Jul 2021 14:57:40 GMT

Nope, I'll try that now. Thanks.

Re: ALL Pro 4 Cameras not detecting motion

SteveB101 — Sun, 25 Jul 2021 15:23:18 GMT

I rebooted iphone and reinstalled app then drove down the street outside of the geofence boundary. Like usual I received the away message, but all cameras are still unarmed. Returning home, I got the home message again. So no change.

Re: ALL Pro 4 Cameras not detecting motion

jguerdat — Mon, 26 Jul 2021 13:42:36 GMT

What do you have set in the GF settings for Away? Have you checked that mode for appropriate settings?

Re: ALL Pro 4 Cameras not detecting motion

SteveB101 — Mon, 26 Jul 2021 17:09:04 GMT

Yes. The away mode on all cameras is set to arm. As mentioned earlier post, everything was working earlier this month and I haven't changed any setting.

I am new to Arlo, but I did notice that a new version of software 3.5 (2590) was installed on July 8. This is around the time I started having this problem. Of course if no one else is reporting the same problem, then that can't be the issue.

Re: ALL Pro 4 Cameras not detecting motion

JamesC — Mon, 26 Jul 2021 20:40:31 GMT

SteveB101,

I will reach out to you in a private message to collect more information.

JamesC

Geofencing not changing mode

CarlRahmstrom — Tue, 03 Aug 2021 09:23:51 GMT

I have geofencing set up and I get a notification when I leave/enter my home location but the mode does NOT change. I can change the mode manually. Please advise.

I have the latest firmware and iOS-version.

Re: Geofencing not changing mode

SteveB101 — Wed, 11 Aug 2021 13:30:52 GMT

Do the cameras arm?

Re: Geofencing not changing mode

CarlRahmstrom — Thu, 12 Aug 2021 07:57:21 GMT

Yes, everything works, including notifications, except that the mode does not change when I enter/leave home.

Re: Geofencing not changing mode

SteveB101 — Thu, 12 Aug 2021 12:42:38 GMT

I have the same problem. I have pro4 cameras working off wifi. I've been working with arlo tech support for the last month and all they done is had me reboot my iphone, pull the batteries from cameras, and delete and reload the Arlo app a number of times. It's getting old climbing up pulling batteries out of cameras, etc. I had started thinking problem was with my phone until I saw your post. I am not saying this is their issue, but it's strange that they issued a new version of software on June 8. My problem started the following week.

I noticed they issued a new version Arlo software dated June 30. I checked Geofencing last night and it still isn't working.

Re: Geofencing not changing mode

sculin21 — Fri, 13 Aug 2021 08:11:51 GMT

I have the same problem, as well. Tried everything with support. A camera reset and new installation helped for one day, only. At the moment, one camera out of four is working correctly. All four cameras have the same settings. I assume the problem is not caused by the app or the firmware.

Re: Geofencing not changing mode

StephenB — Fri, 13 Aug 2021 11:58:58 GMT

@sculin21 wrote:

I have the same problem, as well. Tried everything with support. A camera reset and new installation helped for one day, only. At the moment, one camera out of four is working correctly. All four cameras have the same settings. I assume the problem is not caused by the app or the firmware.

Your problem is also with geofencing? If so, are your cameras using a base station?

Re: Geofencing not changing mode

SteveB101 — Fri, 13 Aug 2021 12:01:47 GMT

No WIFI

Re: Geofencing not changing mode

StephenB — Fri, 13 Aug 2021 12:14:36 GMT

@SteveB101 wrote:

No WIFI

My question was directed at @sculin21 - wanting to confirm that their problem is actually the same as yours.

Re: Geofencing not changing mode

sculin21 — Fri, 13 Aug 2021 12:20:03 GMT

Yes, the same. The problem only occurs with geofencing. I also receive the push notifications but the cameras do not arm. Arlo Pro 4 with Wifi. No base station.

Re: Geofencing not changing mode

mc42 — Wed, 18 Aug 2021 17:23:20 GMT

I am also having the exact same issue. Use my camera on wifi, the mode does not change. It's super frustrating after it was working great. I'm hoping there is a fix listed here soon.