Cant add a 7th camera to my unlimited plan (Pro 4 cameras and arlo secure app)

dannyshane — Mon, 20 Mar 2023 20:37:18 GMT

Hello,

I have 6 arlo pro 4 wireless cameras; and the $12.99/month arlo secure multi camera plan for unlimited cameras.

I just bought the arlo doorbell and chime 2.

However I cannot add them to my arlo secure app because I already have 6 cameras. But my plan says "unlimited cameras".

*none of my cameras have a hubb etc. I just have the cameras, and I view them on the arlo app.

My questions are:

1. how do I add my doorbell and chime to my arlo app so that i can view people at the door? my Plan says unlimited cameras, but the app only has 6 slots and i can only add the doorbell if i delete one of my current cameras from the app). so how do i get unlimited?

2. if the "unlimited plan" is not really unlimited (and i only get 6), is there some way to get more than 6 and be able to view all 6 of my cameras and my arlo doorbell on the same app?

3. The chime appears to require a slot also? so does this mean i need an 8 device plan (6 cameras, 1 doorbell, 1 chime)? what plan will allow me to do this?

Thanks for any help offered. Just trying to figure out if I can use this doorbell and chime or if i need to return them since i do not want to remove one of my cameras (or two of my cameras since teh chime counts as a device).

Re: Cant add a 7th camera to my unlimited plan (Pro 4 cameras and arlo secure app)

jguerdat — Sun, 19 Mar 2023 20:58:04 GMT

The current plans don't have "slots" - all cameras are just automatically enrolled. Perhaps a screenshot of what your current plan is as well as one of the slots would be helpful.

topic Re: Cant add a 7th camera to my unlimited plan (Pro 4 cameras and arlo secure app) in Arlo Pro 4

Cant add a 7th camera to my unlimited plan (Pro 4 cameras and arlo secure app)

Re: Cant add a 7th camera to my unlimited plan (Pro 4 cameras and arlo secure app)