topic Re: Arlo Pro 4: Receiving Notifications, But no Video in Library in Arlo Pro 4

Arlo Pro 4: Receiving Notifications, But no Video in Library

Valinor — Tue, 14 Mar 2023 16:19:51 GMT

I have three Arlo Pro 4s that have been sending notifications and recording video to the library as expected for the past two weeks since install.

However starting last night, I continue to receive notifications, but no video is being stored in the library.

Researched this issue on the forums and there is a lot of contradictory information about how to troubleshoot. Tried deactivating and restarting, removing and replacing the batteries, and uninstalling and reinstalling the app. No luck.

Any help appreciated, thanks.

Re: Arlo Pro 4: Receiving Notifications, But no Video in Library

StephenB — Tue, 14 Mar 2023 19:56:45 GMT

Have you double-checked that they are still in the trial subscription?

Re: Arlo Pro 4: Receiving Notifications, But no Video in Library

Valinor — Tue, 14 Mar 2023 20:37:03 GMT

So I am a noob with this product. I assumed that being able to view video after getting alerts was part of the standard functionality. So this is actually a premium feature where I need to subscribe? Sorry, just figuring all this out.

Re: Arlo Pro 4: Receiving Notifications, But no Video in Library

StephenB — Wed, 15 Mar 2023 11:45:31 GMT

@Valinor wrote:

So this is actually a premium feature where I need to subscribe?

Yes. More info on what you get w/o a subscription is here:

https://kb.arlo.com/000062312/What-options-will-I-have-when-the-Arlo-trial-ends