topic Re: Cannot access USB storage from hub. in Arlo Pro 4

Cannot access USB storage from hub.

MAH-37029 — Sat, 11 Mar 2023 19:31:50 GMT

I can access USB videos while on the same network, but I cannot remotely. I do not have a subscription to Arlo Secure.

is this expected behavior or is something wrong?

Re: Cannot access USB storage from hub.

StephenB — Sun, 12 Mar 2023 01:57:41 GMT

@MAH-37029 wrote:

I can access USB videos while on the same network, but I cannot remotely. I do not have a subscription to Arlo Secure.

is this expected behavior or is something wrong?

Did you set up port forwarding or perhaps a home VPN?

Re: Cannot access USB storage from hub.

MAH-37029 — Sun, 12 Mar 2023 15:30:44 GMT

No , I have not set port forwarding. It should also have nothing blocking the connection remotely.

Re: Cannot access USB storage from hub.

StephenB — Sun, 12 Mar 2023 22:27:23 GMT

@MAH-37029 wrote:

No , I have not set port forwarding. It should also have nothing blocking the connection remotely.

If you have a NAT router, you will either need to set up port forwarding or use a router-hosted VPN connection to access the recordings when you are not on your home wifi.

Instructions are here:

https://kb.arlo.com/000062337/What-is-Direct-Storage-Access-and-how-do-I-use-it

OpenVPN works on my iPhone, but getting VPN connections to work with direct access on Android is problematic. So if you use Android, you probably should start with port forwarding.

Re: Cannot access USB storage from hub.

MAH-37029 — Mon, 13 Mar 2023 20:59:47 GMT

Thank you. I will go down this path and try to figure it out