topic Re: Unable to subscribe in Arlo Pro 4

Unable to subscribe

Ngatom — Sat, 11 Mar 2023 15:25:46 GMT

My free trial subscription has expired. I am trying to purchase a paid subscription. I have entered all the info on the order form, agreed to terms of service, clicked update payment info and nothing happens. I have tried this on my iPhone, iPad, Windows PC, Linux PC. I have used Firefox, Edge, Chrome and even Safari. There is no way to call in an order so WTF how do I subscribe?

Re: Unable to subscribe

StephenB — Sat, 11 Mar 2023 15:55:01 GMT

Are you using a payment method that is allowed in your country?

https://kb.arlo.com/000062542/How-do-I-change-the-payment-method-for-my-Arlo-account

You can use the following payment options:

Visa
MasterCard
PayPal (US, Canada, UK, EU, Australia, Hong Kong, Singapore, Japan, and New Zealand only)
American Express (US and Canada only)
Discover (US only)

Also, autofill sometimes gets in the way, so try entering all the fields manually.

Re: Unable to subscribe

Ngatom — Sat, 11 Mar 2023 18:51:56 GMT

I am using a card valid for US and the card is valid

Re: Unable to subscribe

Ngatom — Sat, 11 Mar 2023 20:36:20 GMT

For some reason the last time I tried it worked, don't know what the magic was but I was able to subscribe