topic Need to reboot Pro 4 after app update in Arlo Pro 4

Need to reboot Pro 4 after app update

DrDon1996 — Mon, 13 Mar 2023 19:34:34 GMT

have Arlo 4, when new update comes for app I need to reboot camera as it goes offline. Anyone else having this issue, app is on iPhone.

ShayneS — Mon, 13 Mar 2023 19:36:39 GMT

May I ask which troubleshooting steps you have performed so far? I don't want to suggest anything you have previously performed.

DrDon1996 — Mon, 13 Mar 2023 20:34:01 GMT

I unplug battery, reboot and all is fine. Seems to happen right after app update. Easy fix, just aggravating.

StephenB — Tue, 14 Mar 2023 12:37:08 GMT

@DrDon1996 wrote:

I unplug battery, reboot and all is fine. Seems to happen right after app update. Easy fix, just aggravating.

Odd behavior, because the camera communicates to the cloud, not the app.

Is it possible that this is actually happening when the Pro 4 firmware is updated?
Have you tried logging in on a PC (browsing to my.arlo.com), and check the on-line status there as well as in the app?