topic Re: Camera working intermittently now? in Arlo Pro 4

Camera working intermittently now?

lgbalfa — Wed, 08 Mar 2023 02:49:38 GMT

My porch camera seems to work only sometimes but not all the time.

For example, my wife picks up our daughter at the bus stop and I usually see them walk into the house around 4pm.

The porch camera always detects this but recently, a lot of times the camera does not detect it.

So basically, my porch camera only works intermittently now.

I checked for firm ware updates and there are none.

Any suggestions?

Maybe clean the exterior of the camera around the lense?

Thanks

Re: Camera working intermittently now?

jguerdat — Wed, 08 Mar 2023 14:28:38 GMT

Are you using any activity zones? WHat is the motion sensitivity set to in your modes and rules?

Re: Camera working intermittently now?

lgbalfa — Thu, 09 Mar 2023 03:20:57 GMT

I am using activity zones.

I actually made it closer to hopefully capture the area better to see if that works

Where do I find the motion sensitivity?

Re: Camera working intermittently now?

StephenB — Thu, 09 Mar 2023 12:49:29 GMT

@lgbalfa wrote:

Where do I find the motion sensitivity?

https://kb.arlo.com/41/How-do-I-change-the-motion-sensitivity-on-my-Arlo-camera

The detection range is spec'd as "up to 25 feet". From my experience, actual range depends on the details - how large the object is, temperature, whether the motion is towards the camera, or across the field of view, etc.

Re: Camera working intermittently now?

lgbalfa — Sat, 11 Mar 2023 23:53:39 GMT

Thanks.

I will adjust the that.

Do you think if that does not work, I should remove the camera and then re-install it from scratch?

Re: Camera working intermittently now?

StephenB — Sun, 12 Mar 2023 01:53:52 GMT

@lgbalfa wrote:

Do you think if that does not work, I should remove the camera and then re-install it from scratch?

That sometimes will resolve problems, so it would be worth a try.

Re: Camera working intermittently now?

lgbalfa — Mon, 13 Mar 2023 02:22:30 GMT

I increased the Activity Zone and the sensitivity.

So far it seems to be working much better.

Will keep you posted.

Thanks