https://community.arlo.com/t5/Arlo-Pro-4/Stolen-system-and-trusted-device-mobile-phone/m-p/1905065#M8267 <P>Hello,</P><P>In approximately April/May 2020 my Arlo security system which was Arlo 4 from memory was stolen off me along with a near new Samsung Galaxy S9 mobile phone which I’d registered with Arlo as a trusted device the phone was on a prepaid plan. I know who it was who robbed me but due to threats I didn’t report them to the police. I tried a different approach with the police about a year ago telling them my mobile phone was stolen and I could supply them with EMIE no. and the ph number it was using at the time it was stolen. Long story short I was told by the police that stolen mobile phones that weren’t witnessed being stolen are not followed up by the police in Australia, the only times they will trace a mobile phones whereabouts is in the case of missing persons or matters of life and death. Last night when for the first time since I was robbed I remembered that the phone was connected to my email account and registered with Arlo I eventually managed to sign into my Arlo account and to verify my identity Arlo sent my stolen ph a message to verify me which when I saw This I didn’t want the thieves to be aware I might be be trying to find them so I took the verify using my email address that it was me. The phone is registered as a trusted device, has anyone got any ideas how I could locate the phone or the security system so I could then notify the police? Any advice would be greatly appreciated.</P><P>Thank you for your consideration.</P> Wed, 08 Mar 2023 11:07:59 GMT SPD02 2023-03-08T11:07:59Z https://community.arlo.com/t5/Arlo-Pro-4/Stolen-system-and-trusted-device-mobile-phone/m-p/1905065#M8267 <P>Hello,</P><P>In approximately April/May 2020 my Arlo security system which was Arlo 4 from memory was stolen off me along with a near new Samsung Galaxy S9 mobile phone which I’d registered with Arlo as a trusted device the phone was on a prepaid plan. I know who it was who robbed me but due to threats I didn’t report them to the police. I tried a different approach with the police about a year ago telling them my mobile phone was stolen and I could supply them with EMIE no. and the ph number it was using at the time it was stolen. Long story short I was told by the police that stolen mobile phones that weren’t witnessed being stolen are not followed up by the police in Australia, the only times they will trace a mobile phones whereabouts is in the case of missing persons or matters of life and death. Last night when for the first time since I was robbed I remembered that the phone was connected to my email account and registered with Arlo I eventually managed to sign into my Arlo account and to verify my identity Arlo sent my stolen ph a message to verify me which when I saw This I didn’t want the thieves to be aware I might be be trying to find them so I took the verify using my email address that it was me. The phone is registered as a trusted device, has anyone got any ideas how I could locate the phone or the security system so I could then notify the police? Any advice would be greatly appreciated.</P><P>Thank you for your consideration.</P> Wed, 08 Mar 2023 11:07:59 GMT https://community.arlo.com/t5/Arlo-Pro-4/Stolen-system-and-trusted-device-mobile-phone/m-p/1905065#M8267 SPD02 2023-03-08T11:07:59Z https://community.arlo.com/t5/Arlo-Pro-4/Stolen-system-and-trusted-device-mobile-phone/m-p/1905402#M8319 <P>SPD02,</P> <P>&nbsp;</P> <P>There is no way to locate the devices using the mobile app. We encourage you to contact the police in any case where hardware has been stolen.</P> <P>&nbsp;</P> <P>JamesC</P> Fri, 10 Mar 2023 17:49:59 GMT https://community.arlo.com/t5/Arlo-Pro-4/Stolen-system-and-trusted-device-mobile-phone/m-p/1905402#M8319 JamesC 2023-03-10T17:49:59Z