topic Re: Camera pro 4 charging issue in Arlo Pro 4

Camera pro 4 charging issue

whbro89 — Tue, 07 Mar 2023 01:13:02 GMT

I have 4 cameras, but only have this charging problem with one of them. Whenever I try to charge this camera, the camera won't charge.

I did proceed with the solution that I received from the automated service in Arlo, but nothing worked.

- The blue LED light didn't appear when I plugged in the charger with the battery intact within the camera, the blue LED light showed when I plugged in the charger without the battery intact.

- Have swatched battery from the camera that works into the camera with the one I'm having trouble charging, but still not charging.

I can't talk to live agent as Arlo says I'm not subscribed to live agent support. If this is the case, how can I get this camera back into working condition?

Re: Camera pro 4 charging issue

StephenB — Tue, 07 Mar 2023 01:24:20 GMT

@whbro89 wrote:

how can I get this camera back into working condition?

Is the camera still under warranty?

Re: Camera pro 4 charging issue

whbro89 — Tue, 07 Mar 2023 02:17:01 GMT

No it's not.

Re: Camera pro 4 charging issue

StephenB — Tue, 07 Mar 2023 14:29:10 GMT

@whbro89 wrote:

No it's not.

The hardware isn't repairable, so if that is the cause the only options are to

charge batteries in another camera, and swap in the charged batteries
purchase a VMC5400C charging station ( https://www.arlo.com/en-us/accessories/VMA5400C-100NAS.html )
replace the camera

You could try a factory reset, and see if that helps.

https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

Re: Camera pro 4 charging issue

whbro89 — Wed, 08 Mar 2023 03:48:00 GMT

The factory reset was the solution!

It's back to normal now and the battery's now charging!

Thank you so much!! 👍