topic Re: the FEED archive in Arlo Pro 4

the FEED archive

highpockets003 — Sun, 26 Feb 2023 20:37:15 GMT

In the software, under FEED (on an iPad), i can watch a stored event. Without having to delete that event, HOW DO I get back to the FEED ARCHIVE? There are no arrows or buttons to take me backwards into the feed archive.

Re: the FEED archive

StephenB — Sun, 26 Feb 2023 20:41:16 GMT

@highpockets003 wrote:

In the software, under FEED (on an iPad), i can watch a stored event. Without having to delete that event, HOW DO I get back to the FEED ARCHIVE? There are no arrows or buttons to take me backwards into the feed archive.

On my iPhone there is a < in the upper left corner. When I press that, I return to the Feed.

Re: the FEED archive

highpockets003 — Sun, 26 Feb 2023 20:42:52 GMT

well, there ain't that arrow anywhere on the screen of the ipad. how do i go back?

Re: the FEED archive

highpockets003 — Sun, 26 Feb 2023 20:47:37 GMT

and there ain't no < on the video events screen on an Android either.

Re: the FEED archive

StephenB — Sun, 26 Feb 2023 21:03:04 GMT

@highpockets003 wrote:

well, there ain't that arrow anywhere on the screen of the ipad. how do i go back?

FWIW, I see it on my ipad.

Re: the FEED archive

highpockets003 — Sun, 26 Feb 2023 21:45:09 GMT

Weeeelllllll - do you have an answer for this software problem?

Re: the FEED archive

StephenB — Sun, 26 Feb 2023 23:01:45 GMT

@highpockets003 wrote:

Weeeelllllll - do you have an answer for this software problem?

No idea why you aren't seeing it. I'm tagging the mods ( @JamesC and @ShayneS ) , hopefully they will add it to the list of things to investigate/fix.

Re: the FEED archive

StephenB — Sun, 26 Feb 2023 23:34:19 GMT

@StephenB wrote:

@highpockets003 wrote:

Weeeelllllll - do you have an answer for this software problem?

No idea why you aren't seeing it. I'm tagging the mods ( @JamesC and @ShayneS ) , hopefully they will add it to the list of things to investigate/fix.

Just saw a work-around from another user. Try rotating the screen by 180 degrees, and see if the arrow appears.

Re: the FEED archive

highpockets003 — Mon, 27 Feb 2023 18:25:53 GMT

180° does not work.

But - rotating the screen 90° does reveal an arrow in the top left corner. How do I fix the problem though to view the videos on normal orientation?

Re: the FEED archive

JamesC — Mon, 27 Feb 2023 21:03:21 GMT

I'm not able to replicate this issue on iOS (using an iPad) or on Android.

What mode iPad are you using?

JamesC

Re: the FEED archive

highpockets003 — Mon, 27 Feb 2023 21:29:02 GMT

iOS 16.3.1

iPad Pro 2nd gen, MXDC2LL/A

Re: the FEED archive

highpockets003 — Thu, 02 Mar 2023 22:41:30 GMT

well, guess you guys can't fix your own software problem.

you need an 800 number for purchasers to call.

Re: the FEED archive

JamesC — Fri, 03 Mar 2023 00:28:49 GMT

highpockets003,

I'm working with the team internally to better understand why you may be experiencing this behavior.

Additionally, you can contact Arlo Support using the Arlo mobile app under Settings > Support Center

JamesC