topic Re: New subscription bought but activity zone not working in Arlo Pro 4

New subscription bought but activity zone not working

diner007 — Fri, 24 Feb 2023 00:05:34 GMT

My trial ended and I bought the subscription today 4.99/month. However, the activity zone is deactivated and asks for connectivity to AC power. I bought wifi pro 4 3 camera bundle from best buy 3 month ago. It doesn’t have ac power and run on battery. I bought arlo secure subscription today. So why it still say AC power needed for activity zone?

Re: New subscription bought but activity zone not working

StephenB — Fri, 24 Feb 2023 11:40:22 GMT

@diner007 wrote:

I bought arlo secure subscription today. So why it still say AC power needed for activity zone?

Check that the camera(s) were added to the new subscription plan. Go into the subscription area of the app (or my.arlo.com) and select "manage cameras" to check.

Re: New subscription bought but activity zone not working

diner007 — Fri, 24 Feb 2023 12:58:11 GMT

Yes, its was added, unfortunately the problem is so annoying

Re: New subscription bought but activity zone not working

StephenB — Fri, 24 Feb 2023 13:52:07 GMT

@diner007 wrote:

Yes, it was added

Then maybe try removing/reinserting the battery, and see if that resolves it.