topic Re: Arlo Pro 4 Spotlight in Arlo Pro 4

Arlo Pro 4 Spotlight

eaparicio94 — Tue, 07 Feb 2023 22:15:45 GMT

I purchased an Arlo Pro 4 Spotlight camera back in October 2022. I've been having a lot of issues with it going offline until finally it just died on me. I did everything I was asked to do. After back and forth conversations, I finally got an RMA and replaced my camera. Well, it still does not turn on at all. I've been trying to reach someone, anyone, and it is so difficult. I have a feeling it may be the battery or charger which I need to get replaced. I live alone and I need my camera!

Re: Arlo Pro 4 Spotlight

ShayneS — Thu, 09 Feb 2023 16:11:31 GMT

Hi @eaparicio94

I have escalated your case & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 43350640

Re: Arlo Pro 4 Spotlight

eaparicio94 — Wed, 15 Feb 2023 15:49:26 GMT

Thank you so much. I received a new battery and charger. Looks like the battery was the issue this entire time. Hopefully I have no more issues with these Arlo security cameras.

Thank you!

Re: Arlo Pro 4 Spotlight

ShayneS — Thu, 16 Feb 2023 20:43:28 GMT

@eaparicio94

Awesome!

Thank you for the update, please let us know if you have any other questions.