topic Arlo Pro4 in Arlo Pro 4

Arlo Pro4

PD_Sydney — Wed, 15 Feb 2023 08:32:50 GMT

I bought Arlo Pro4 a few months back. I had Arlo cameras and Base station that I have been using for almost 4 years. I connected this Pro4 camera to the base station. Everything was working fine till the subscription ended and following that it stopped sending me alerts on my Arlo app and emails.

Today I have reset the system to factory settings and reinstalled the cameras, however facing the same issue. I am really disappointed that the latest Pro4 is not working i.e. not sending alerts. I was overseas for a month and felt not covered by the cameras.

Something doesn't seem right after the subscription ended and I would request Arlo to organise return of this camera and refund my money, please

Re: Arlo Pro4

jguerdat — Wed, 15 Feb 2023 14:14:35 GMT

Since 2018, with the introduction of the Ultra, new camera models all require a subscription for cloud recordings. You got a free 3 month trial subscription to get you started but now that it's expired you need to purchase at least a single camera sub for this camera to continue to have cloud recordings.

Re: Arlo Pro4

StephenB — Wed, 15 Feb 2023 14:18:24 GMT

@jguerdat wrote:

Since 2018, with the introduction of the Ultra, new camera models all require a subscription for cloud recordings. You got a free 3 month trial subscription to get you started but now that it's expired you need to purchase at least a single camera sub for this camera to continue to have cloud recordings.

@PD_Sydney: As @jguerdat says, you will need a subscription for cloud recording. But you should still be getting notifications and be able to livestream the camera. If you can't do that, then something else is also wrong.

I suggest trying to livestream as a good next step.

Re: Essential spotlight

PD_Sydney — Thu, 16 Feb 2023 05:14:00 GMT

Hi Sorry

edit: it is not Pro4 camera but Spotlight Essential.

I spoke to the Arlo technical team and it is my bad that I did not read the fine print.

Once the 3 months free trial subscription is over it stops sending the alerts to the app and email. The subscription is $4.99 per camera as told by the Arlo technical team.

therefore this camera is just a dead paperweight.

I am going to get rid of this entire system.

Re: Arlo Pro4

PD_Sydney — Thu, 16 Feb 2023 05:14:29 GMT

It does live stream though