topic Re: Can't enroll in CRV in Arlo Pro 4

Can't enroll in CRV

SarahC1020 — Sun, 12 Feb 2023 17:56:46 GMT

I have the Arlo Pro 4 + power adapter + Smarthub. When I try to enroll in CRV, the page is blank and will not provide any options to enroll. Am I doing something wrong?

Re: Can't enroll in CRV

StephenB — Sun, 12 Feb 2023 20:47:19 GMT

Are you in a country where Arlo offers a subscription?

Re: Can't enroll in CRV

SarahC1020 — Sun, 12 Feb 2023 21:09:44 GMT

No, I live in the USA.

Re: Can't enroll in CRV

StephenB — Sun, 12 Feb 2023 23:02:02 GMT

@SarahC1020 wrote:

I live in the USA.

So CVR should be available. Note the camera does need to be connected through the hub, and it also needs to be on AC power (sounds like you are already set up for both).

Are you using my.arlo.com on a PC to get the subscription?

Re: Can't enroll in CRV

SarahC1020 — Mon, 13 Feb 2023 01:12:55 GMT

OOOH I think you may just solved my dilemma. I don't have the camera connected through the hub yet. I was trying to enroll first. I will do this and retry. Thank you!