topic Re: Cannot turn audio record off on pro 4 in Arlo Pro 4

Cannot turn audio record off on pro 4

wattsd — Sun, 09 Oct 2022 18:41:34 GMT

I have gone into setting on my phone app and my laptop and turn off the audio record function on my new pro 4 but it will not turn off. The speaker icon will not show off and every time the wind blows it records. I get over a hundred recording per hour of just audio. I go check settings and it shows of on the buttons but the speaker logo stays on.

How do you stop the audio recording.

Thanks

Re: Cannot turn audio record off on pro 4

Dannybear — Sun, 09 Oct 2022 22:06:50 GMT

If you mute the camera microphone from the camera settings it will not record any audio when triggered.

If you disable the audio detection for the active mode’s camera rule the camera will not trigger a recording for any sound events.

Re: Cannot turn audio record off on pro 4

StephenB — Sun, 09 Oct 2022 22:11:20 GMT

@Dannybear wrote:

If you mute the camera microphone from the camera settings it will not record any audio when triggered.

If you disable the audio detection for the active mode’s camera rule the camera will not trigger a recording for any sound events.

@wattsd : In addition to @Dannybear's advice, you should also disable smoke/CO detection in the smart notifications if that is enabled.

Re: Cannot turn audio record off on pro 4

StephenB — Wed, 12 Oct 2022 10:42:11 GMT

@Laddhowe wrote:

Everything was perfect with 6 cameras. I added 3 more and now all of them record audio almost none stop. I have tried every thing on this feed plus many other things

Can you provide more details on what you have tried?

Are you using smarthub(s)? Or are all the cameras directly connected to your home wifi?

Re: Cannot turn audio record off on pro 4

CNDZ — Mon, 30 Jan 2023 15:10:40 GMT

How do you do this step? We are going through a battery a day because it’s recording audio every 10 seconds. I’ve turned off everything I see related to audio from the app for this security camera but it is still recording.

Re: Cannot turn audio record off on pro 4

jguerdat — Mon, 30 Jan 2023 15:15:06 GMT

Apparently you haven't edited your modes and rules. The rules for any mode you use include the ability to disable or modify audio detection.

https://kb.arlo.com/42/What-are-modes-and-rules-and-how-does-Arlo-use-them

Re: Cannot turn audio record off on pro 4

Tastebuddy — Sun, 12 Feb 2023 15:23:09 GMT

I have this exact problem with new Pro 5S cameras and it's incredibly frustrating. Batteries are draining in one day. Constant audio recording. chat help was pretty useless.

Re: Cannot turn audio record off on pro 4

jguerdat — Sun, 12 Feb 2023 15:43:41 GMT

I replied in your own thread.

https://kb.arlo.com/000062889/How-do-I-enable-or-disable-motion-or-sound-detection-on-my-Arlo-device-Arlo-Secure-4-0

Re: Cannot turn audio record off on pro 4

Pamvizzini — Sun, 04 Jun 2023 11:54:46 GMT

When is this issue going to get resolved. I get 185 recording a day due to audio which are all turned off. My battery only lasts 1 day.

Re: Cannot turn audio record off on pro 4

DannyBearAgain — Sun, 04 Jun 2023 23:13:48 GMT

@Pamvizzini

Can you confirm that the audio trigger has been disabled in the operating mode camera rules?

Turning off the audio microphone in the camera’s settings removes audio from the recordings only but still enables it to trigger recordings. The camera rules are where you need to disable triggering.

Re: Cannot turn audio record off on pro 4

Pamvizzini — Mon, 05 Jun 2023 10:31:00 GMT

Yes the microphone and speaker is turned off on these 2 cameras

Re: Cannot turn audio record off on pro 4

StephenB — Mon, 05 Jun 2023 12:00:35 GMT

@Pamvizzini wrote:

Yes the microphone and speaker is turned off on these 2 cameras

To clarify @DannyBearAgain's question:

Audio detection is enabled in the camera rule(s) in the mode. Turning off the microphone in the settings will result in recordings with no sound, but will not affect the audio detection.

https://kb.arlo.com/42/What-are-modes-and-rules-and-how-does-Arlo-use-them

Re: Cannot turn audio record off on pro 4

Grainfoot — Thu, 29 Jun 2023 14:01:04 GMT

Looks like it’s across all Arlo cameras. I have just bought ultra 2 with 5000 smart hub. 4 cameras play a pro3 spotlight and camera.
All working fine with 4 cameras installed then added another camera and now constant audio recordings on most of the cameras.

Re: Cannot turn audio record off on pro 4

jguerdat — Fri, 30 Jun 2023 14:03:24 GMT

Have you checked your modes and rules to verify that audio detection is disabled?

Re: Cannot turn audio record off on pro 4

Grainfoot — Fri, 30 Jun 2023 14:59:42 GMT

Have disabled audio detection in rules and that has stopped recordings but would like audio as part of camera security. Even when sensitivity it turned down to 1 still getting false recordings, no wind noise or anything.

Re: Cannot turn audio record off on pro 4

jguerdat — Sat, 01 Jul 2023 14:17:22 GMT

Turn the audio settings back on in the camera settings and disable audio detection in your modes and rules. Truning sensitivity down doesn't disable recordings.