topic Re: Arlo Pro4 Installation Issues in Arlo Pro 4

Arlo Pro4 Installation Issues

Fowlej6 — Wed, 08 Feb 2023 19:33:11 GMT

I just purchased the Pro 4 3 camera system with base, and from go-live, I've had nothing but issues.

1. Accessing the live feed for my cameras rarely works. When ever I select the device I want to view, the stop button appears as if it is buffering, but then times out not allowing me to view. This does this for all three of my cameras. I thought maybe it was the connection, but this is still occurring with one camera that is <50' from the base.

2. When I am able to access the live view, for the most part I get the vertical line/green screen/pixelated result.

3. I am not getting push notifications at all through the app on iOS. I have all push notifications on within the app and in the iOS settings. What's weird as that I can get email alerts, but no iOS notification on the home screen, or the lock screen.

Did I just get a bad batch? I have done a factory reset, unplugged/replugged everything, reset my router, uninstalled the app, etc. Any help is appreciated.

Re: Arlo Pro4 Installation Issues

StephenB — Wed, 08 Feb 2023 20:06:13 GMT

You might still have a connection issue (50' is a fair distance for wifi).

Have you tried running speedtest (ookla app) on your phone at the camera location? (over wifi of course).

Re: Arlo Pro4 Installation Issues

Fowlej6 — Wed, 08 Feb 2023 20:13:43 GMT

I haven't for the camera location, but I did run one off my laptop.

Download speed was around 110mbps, and the upload speed was 10.5mbps.

Re: Arlo Pro4 Installation Issues

Fowlej6 — Wed, 08 Feb 2023 20:21:24 GMT

Just did a dry run on the download upload speeds for each location. Waayy lower than I expected. So that may diagnose issues 1 and 2. Any advice on issue #3?

Location 1: 2.18 download, 0.93 upload

Location 2: 2.6 download, 1.31 upload

Location 3: 2.2 download, 1.1 upload

Re: Arlo Pro4 Installation Issues

StephenB — Wed, 08 Feb 2023 20:26:09 GMT

@Fowlej6 wrote:

Any advice on issue #3?

I use an iPhone 12 mini (iOS 16.3 at the moment), but haven't run into that issue - so no direct troubleshooting experience.

Arlo does have this article (which might not be very helpful)

https://kb.arlo.com/1099161/Why-am-I-not-receiving-Arlo-notifications-on-my-iOS-device