topic Re: Deleted videos keep coming back in Arlo Pro 4

Deleted videos keep coming back

Vlsjogren — Tue, 07 Feb 2023 01:05:29 GMT

I keep deleting 2 videos from my feed on the app and a few minutes later they come back. Any ideas how to stop this?

jguerdat — Tue, 07 Feb 2023 14:57:19 GMT

Try force closing the app and flushing the app cache. Any better?

StephenB — Tue, 07 Feb 2023 15:17:23 GMT

@jguerdat wrote:

Try force closing the app and flushing the app cache. Any better?

@Vlsjogren: Note you can't flush the cache on iPhones running current iOS, only with Android.

You might also try deleting the video using a browser (my.arlo.com).

jguerdat — Tue, 07 Feb 2023 15:22:01 GMT

I didn't realize that had changed (or maybe never happened). The brute force method, then, of deleting and reinstalling the app may work.

Vlsjogren — Tue, 07 Feb 2023 16:27:04 GMT

Thank you. I’ll try using the pc at the website because I am on iOS. If that doesn’t help will delete and reinstall the app.

Vlsjogren — Tue, 07 Feb 2023 16:30:15 GMT

I’ll update this post tonight and label it a solution if it works.

DannyBearAgain — Tue, 07 Feb 2023 21:23:16 GMT

You could also ask arlo to back date the app version to something that’s usable.

ollifish — Mon, 13 Feb 2023 04:25:54 GMT

We have two that keep doing that as well. Are they from January 31st by chance?

JamesC — Mon, 13 Feb 2023 18:00:03 GMT

A cloud fix was released that should resolve this issue. Please test again to see if you still experience this behavior.

JamesC

Vlsjogren — Tue, 14 Feb 2023 15:32:39 GMT

Yes, that was the date. I tried several of the suggestions but nothing worked, then suddenly they went away yesterday.

Vlsjogren — Tue, 14 Feb 2023 15:33:19 GMT

Yes it is fixed now!