topic Re: Arlo Pro 4 Spotlight Camera in Arlo Pro 4

Arlo Pro 4 Spotlight Camera

eaparicio94 — Fri, 27 Jan 2023 19:05:43 GMT

Four years ago I purchased 3 Arlo cameras from Costco and never had problems. In October 2022 I purchased 2 additional cameras directly from Arlo and I’ve had so many issues. They keep going offline and I need to do a factory resent every time. Has anyone had any issues similar?

My Arlo Pro 4 camera won’t even turn on now. No led light. Cannot add as decide.

I chatted with an Arlo agent and they kept giving me the run around. Asking me to do everything I have already done to try to fix it. I don’t understand why it’s so difficult to replace a defected camera I purchased less than 6 months ago

Re: Arlo Pro 4 Spotlight Camera

jguerdat — Sat, 28 Jan 2023 13:30:26 GMT

Are the new cameras fully charged? Swap batteries if needed to verify and maybe try connecting to AC power.

Re: Arlo Pro 4 Spotlight Camera

eaparicio94 — Sat, 28 Jan 2023 13:36:39 GMT

Hello! Yes, battery is fully charged. Unfortunately I cannot swap batteries because when I purchased the Arlo Pro 4, it only came with the one battery and adapter/charger.

I’ve tried everything and now the camera simply will not turn on nor do any lights (e.g. led light) come on. It must be a defected camera.

Thank you!

Re: Arlo Pro 4 Spotlight Camera

jguerdat — Sun, 29 Jan 2023 14:59:17 GMT

Can you swap at the store? Dealing with a faulty camera too long just adds to frustration and can run out the grace period. If it's been too long, you have to use Settings, Support to get an RMA.

Re: Arlo Pro 4 Spotlight Camera

eaparicio94 — Sun, 29 Jan 2023 15:46:04 GMT

Thank you for that. I’m not sure if I have a store near by but I will definitely look for one.

Thank you!